• Product Vision & Roadmap: Define & manage the product vision and roadmap, for B2B applications.• Legacy System Modernization: Modernize legacy systems, ensuring seamless integration with new technologies and enhanced operational efficiency.• Omnichannel Digital Strategy: Implement an omnichannel strategy to deliver consistent, customer-centric experiences across all digital touchpoints.• Contribute to create a Bionic Sales Force: Integrate AI and automation to enhance sales capabilities, improving decision-making and overall sales performance.• Product Management & Program Management: Oversee product and program management, ensuring alignment with business goals and timely, budget-conscious delivery.• Market Research & Analysis: Conduct market research to make informed product decisions.• Stakeholder Management: Act as a liaison between IT and business stakeholders, ensuring clear communication and alignment on goals.• PoC and Product Pilots: Lead PoC and product pilots, refining concepts & ensuring adherence with organizational goals, before full scale launch. • User Experience & Design: Collaborate with UX/UI teams to ensure intuitive design and continuously improve usability based on user feedback.• Go-to-Market Strategy: Participate in development & execution of GTM strategies. • Compliance & Risk Management: Ensure products comply with regulatory standards and mitigate security risks.• Innovation & Thought Leadership: Stay informed on industry trends to drive innovation and represent the company in industry events.

• Product owner for a varied line of products ranging from Set -top-box middleware, to mobile and web apps* Charting out the digital strategy for the organization• Perform usability analysis, market research and competitor analysis in order to ascertain the best practices and latest market trends• Participating in crucial technical, functional and strategic product related decision meetings and discussions.• Spearheading requirement discussions on new products and product enhancements• Act as a usability and technical evangelist for a diverse range of products (OnTV applications, mobile applications, web applications etc.)* Stakeholder management• Managing vendors catering to various product needs

Responsibilities as a Manager – Product & UX at DishTV, are:• Product owner for a varied line of products ranging from Set -top-box middleware, to mobile and web apps • Managing a team of UX designers and Software developers.* Charting out the digital strategy for the organization• Perform usability analysis, market research and competitor analysis in order to ascertain the best practices and latest market trends• Participating in crucial technical, functional and strategic product related decision meetings and discussions.• Spearheading requirement discussions on new products and product enhancements• Act as a usability and technical evangelist for a diverse range of products (OnTV application, mobile applications, web applications etc.)* Stakeholder management• Managing vendors catering to various product needs

Product Owner• Managing a distinguished team of Product specialists, developers and designers.• Spearheading PoC (Proof of concept) efforts for innovative IoT related products.• Involvement in all stages of the SDLC from conceptualization to end of life.• Participating in crucial technical and strategic product related decisions, meetings and discussions.• Initiating conceptualization discussions for new product requirements presented by the Business/Clients.• Creating an effective Business case based on the requirements and convincing stakeholders to invest resources in the project.• Documenting Software requirement specifications including detailed Functional requirements.• Market research and analysis to study latest market trends and competitor products.

Part of the team managing product lifecycle of niche products like IoT based solutions, Antivirus products and workflow automation solutions.

• Troubleshooting hardware and networking issues with U.S customers over the phone and over remote connection.• Diagnosing OS related issues like BSOD and provide appropriate resolution• Mentoring of new hire executives and bringing them at par with rest of the team.• Exactly diagnosing the Hardware problems with desktops and laptops system and ordering hardware components for the consumer systems.• Skillfully instructing the customer to perform complex hardware troubleshooting over the phone and carefully observing the outcome to decide upon the further course to follow.

• Troubleshooting OS related issues like BSOD, application crashes etc.• Troubleshooting OS performance related issues.• Troubleshooting compatibility issues between applications and the OS.• Troubleshooting known bugs and issues.• Diagnosing and rectifying home and small business network related issues.