Senior Customer Success Executive
Current· Answering clients’ enquiries through the Zendesk system.· Support and technical troubleshooting for GroupM APAC agency planners and buyers.· Driving new account activations, set-ups and configurations for Media Buyers on Adslot Publisher· Creating online products to advertise to Media Buyers on Adslot Publisher.· Product training and integration of new clients on Symphony and Adslot Publisher.· Setting up Agents' profiles for the REA platform (realestate.com.au).· Writing knowledge-based articles around Adslot's platforms.· Auditing monthly invoices for Symphony and Adslot Publisher.