Customer Support/Technical Support
Amazon India Private Limited
Separate information and follow SOP to plan reports according to the allocated plan.• Remotely screen productive working of the allocated locales through outbound calls, inbound, messages and by coordination with field executives.• Start the audit and work at the sites to perform various operational tasks.• Understanding client policies and guidelines, andmaking decisions based on them.• Reviewing user reports regarding website content.• Efficiently handling inbound and… Show more Separate information and follow SOP to plan reports according to the allocated plan.• Remotely screen productive working of the allocated locales through outbound calls, inbound, messages and by coordination with field executives.• Start the audit and work at the sites to perform various operational tasks.• Understanding client policies and guidelines, andmaking decisions based on them.• Reviewing user reports regarding website content.• Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per tele-calling script.• Assisting them if they are facing a problem and troubleshooting it.• Suggesting suitable upgrades to customers.• Dealing with Angry and Abusive customers calmly and Professionally.• Resolve Customer Complaints via Phone and Chat. Show less