- Delivered exceptional client service, achieving a 95% customer satisfaction score - Consistently exceeded Monthly sales targets by 15% , thorugh cross- selling and upselling Financial products ( Loan protection plan , Credit optimizer , Home and Auto Benefits )- Managed collections activities for all past due financial accounts, maintaining below 5% each month for branch.- Ensured compliance with KYC and AML regulations during Account openings and client transcations - Assisted in branch opertations and maintainted Up- to - date knowledge of finaicial products and services

-Improved production staff performance by 15% through detailed non-conformance reports.-Developed and implemented quality control plans, resulting in a 20% reduction in defects.-Maintained a 95% accuracy rate in quality inspections.-Reduced material wastage by 10% through rigorous assessment of incoming materials.

-Conducted regular equipment inspections and maintenance, reducing equipment downtime by 20%.-Maintained clean and organized work areas, contributing to a 15% increase in overall team productivity.-Managed supplies efficiently, leading to a 10% reduction in operational delays.-Demonstrated adaptability by assuming various roles to support workflow, enhancing team flexibility.

-Achieved a 15% increase in customer retention through timely issue resolution.-Successfully processed alternative funding applications, resulting in a 20% increase in approvals.-Ensured accurate sales transaction and expense reporting.-Facilitated a 10% growth in sales inquiries by promptly responding to customer questions.-Maintained a 95% order accuracy rate by providing precise estimates and quotes.