Governance & Operational Excellence Manager (Vice President)
As a leader, directed a team in conceptualizing, executing, and delivering the Quality Assurance Improvement Program (QAIP) for Group Internal Audit (GIA), ensuring alignment with IIA’s International Professional Practice framework and ethical standards. Conducted meticulous quality reviews of both internal and external audit activities, disseminating findings to the GIA management team and Group Audit Committee.Oversaw and executed internal QA reviews, encompassing audit files, issue follow-up, business insights, and audit reports, fostering standardized processes and adherence to GIA’s audit methodology. Pioneered an annual independent internal self-assessment of GIA audit function, ensuring adherence to IIA standards and advising senior stakeholders on areas for enhancement. Served as a trusted advisor, driving the refinement of GIA audit methodology and operational metrics through the implementation of industry best practices.Collaboratively enhanced the quality and efficiency of audit documentation by spearheading the redesign and upgrade of GIA's audit management system from Teammate AM to Teammate+. This initiative improved documentation quality and facilitated centralized storage of audit files for future review by regulatory bodies and external auditors.Embraced and championed an Agile mindset as a servant leader and scrum master, adhering to scrum values, principles, and practices. This approach resulted in accelerated QA reviews and more streamlined communication of results, reducing the timeframe from 60 to 30 days