Nihar S. Email & Phone Number

India

Earth

Publish articles on Medium exploring topics like philosophy, leadership, and self-improvement, engaging a growing audience.

New York, United States

- Trained state-of-the-art language models (LLMs) for clients like Cohere, A121, and OpenAI, ensuring high standards of safety, accuracy, and relevance.- Conducted detailed evaluations to refine model performance, focusing on reducing hallucinations, improving contextual responses, and optimizing output relevance.- Implemented innovative prompt engineering.

India

- Launched India’s first fresh, grain-free pet food brand to address key gaps in the pet care market. When the venture concluded, it was a transformative experience that honed my entrepreneurial skills and deepened my expertise in customer engagement, operations, and market research.- Conducted market research to identify customer needs, shaping a product.

Bengaluru, Karnataka, India

- Managed operations for AI/ML programs, overseeing 300+ learners with a 95% program completion rate.- Spearheaded initiatives that reduced costs by 40% and improved learner engagement by 23%.- Developed training frameworks to enhance onboarding efficiency and increase team success rates.- Achievements: Boosted NPS by 37% within 6 months; awarded Program.

Gurugram, Haryana, India

- Onboarded 150+ advertisers to Google Ads, aligning ad strategies with business goals.- Optimized customer ad campaigns, leading to a 25% average increase in ROI across client accounts.- Provided personalized support to resolve technical challenges, achieving a 90% client retention rate.

Gurgaon, Haryana, India

Managed end-to-end SEO strategies for client websites, optimizing performance through keyword research, landing page design, and data-driven decision-making. Progressed from mastering SEO fundamentals to leading strategic transformations as Senior SEO Executive and Communications Manager.- Client Engagement: Increased customer engagement and adaptability.

Gurgaon, India

- Managed customer engagement and sales for an SMB specializing in textile export and import.- Oversaw 200+ client accounts, delivering exceptional customer service and increasing cross-sales.Streamlined the order customization process by coordinating with merchants to fulfill client-specific needs.- Led product demonstrations and branding initiatives to.

Gurgaon, Haryana, India

Delivered premium customer service to US and Canadian Corporate Card members.- Onboarded and retained clients by resolving complex queries and ensuring top-tier satisfaction.- Promoted to Subject Matter Expert (SME) for consistently exceeding performance benchmarks in metrics like Customer Satisfaction Score and Net Promoter Score (NPS).- Handled 200+.

Gurgaon, Haryana, India

Supported Equifax’s US and Canada customers with credit report services and fraud alerts.- Processed 150+ daily calls, maintaining accuracy and professionalism in all customer interactions.- Boosted customer retention and satisfaction through empathetic problem-solving and timely resolutions.- Designed and implemented customer support strategies to enhance.

Gurugram, Haryana, India

Selected for the prestigious STEP program at OCLD, combining culinary training with academic study.- Worked in a high-pressure kitchen environment, mastering inventory management, cost control, and precision.- Learned the foundations of discipline, teamwork, and process efficiency, skills that continue to guide my professional journey.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma, Marketing/Marketing Management, General