Nihar S. Email & Phone Number

India

India

Earth

Publish articles on Medium exploring topics like philosophy, leadership, and self-improvement, engaging a growing audience.

New York, United States

- Trained state-of-the-art language models (LLMs) for clients like Cohere, A121, and OpenAI, ensuring high standards of safety, accuracy, and relevance.- Conducted detailed evaluations to refine model performance, focusing on reducing hallucinations, improving contextual responses, and optimizing output relevance.- Implemented innovative prompt engineering techniques, including Few-Shot Prompting, to enhance model adaptability and precision.- Maintained concise operator notes to improve workflow efficiency and reduce average handling time (AHT) without compromising quality.- Top Performer in Quality Scores: Consistently achieved a perfect 5/5 rating on internal quality assessments, setting benchmarks for excellence.- Recognized for creating natural conversational flows, precise metadata handling, and optimized operator notes.- Feedback highlighted my ability to minimize verbosity while enhancing clarity and aligning outputs with client-specific goals.- Model Performance Enhancements: Delivered actionable feedback and strategies to improve LLM safety metrics and user-friendliness, earning client recognition.- Introduced metadata accuracy improvements, enabling seamless integration of AI outputs and reducing response-handling errors.- Coached and supported teammates, fostering a collaborative and high-performance culture.- Learned valuable lessons from mentorship by leaders, integrating insights to enhance both personaland team success.- Frequently went above and beyond role expectations to drive innovation and deliver exceptional results.

India

- Launched India’s first fresh, grain-free pet food brand to address key gaps in the pet care market. When the venture concluded, it was a transformative experience that honed my entrepreneurial skills and deepened my expertise in customer engagement, operations, and market research.- Conducted market research to identify customer needs, shaping a product with a compelling value proposition.- Designed and executed digital campaigns, increasing customer engagement by 40% through tailored branding and A/B testing.- Managed end-to-end operations, from production and quality control to logistics and customer delivery.- Leveraged AI tools, including ChatGPT, to improve customer engagement and reduce response times by 30%.- Gained hands-on experience in resourcefulness, adaptability, and team management, fostering a growth mindset and an ability to navigate challenges with resilience.

Bengaluru, Karnataka, India

- Managed operations for AI/ML programs, overseeing 300+ learners with a 95% program completion rate.- Spearheaded initiatives that reduced costs by 40% and improved learner engagement by 23%.- Developed training frameworks to enhance onboarding efficiency and increase team success rates.- Achievements: Boosted NPS by 37% within 6 months; awarded Program Manager of the Year 2022.

Gurugram, Haryana, India

- Onboarded 150+ advertisers to Google Ads, aligning ad strategies with business goals.- Optimized customer ad campaigns, leading to a 25% average increase in ROI across client accounts.- Provided personalized support to resolve technical challenges, achieving a 90% client retention rate.

Gurgaon, Haryana, India

Managed end-to-end SEO strategies for client websites, optimizing performance through keyword research, landing page design, and data-driven decision-making. Progressed from mastering SEO fundamentals to leading strategic transformations as Senior SEO Executive and Communications Manager.- Client Engagement: Increased customer engagement and adaptability by 35%, enhancing site performance and user experience.- SEO Strategy: Designed and implemented dynamic SEO strategies that outperformed competitors, driving traffic and visibility for clients.- Optimization: Improved keyword targeting, website architecture, and content strategies using tools like Ahrefs and Google Analytics.- Team Leadership: Directed a team to achieve seamless integration and transformation of client websites, aligning with business goals.- Data Insights: Delivered actionable insights through detailed reporting and demographic analysis, ensuring measurable results for clients.- Client Relationships: Collaborated with clients during pre-sales and active campaigns, building trust and delivering exceptional results.- SEO and Analytics: Expertise in Ahrefs, Google Analytics, and crafting strategies for keyword optimization and content management.- Customer Success: Strong focus on client retention, engagement, and relationship management.- Problem Solving: Tackled challenges in SEO execution, delivering innovative solutions tailored to individual client needs.- Leadership and Communication: Managed teams effectively, ensuring smooth collaboration across multiple stakeholders.

Gurgaon, India

- Managed customer engagement and sales for an SMB specializing in textile export and import.- Oversaw 200+ client accounts, delivering exceptional customer service and increasing cross-sales.Streamlined the order customization process by coordinating with merchants to fulfill client-specific needs.- Led product demonstrations and branding initiatives to drive revenue growth and increase awareness.- Achieved sales goals by fostering long-term client relationships and providing tailored solutions.- Designed marketing collateral, including leaflets and newsletters, to support acquisition initiatives.

Gurgaon, Haryana, India

Delivered premium customer service to US and Canadian Corporate Card members.- Onboarded and retained clients by resolving complex queries and ensuring top-tier satisfaction.- Promoted to Subject Matter Expert (SME) for consistently exceeding performance benchmarks in metrics like Customer Satisfaction Score and Net Promoter Score (NPS).- Handled 200+ calls daily, addressing escalations and coaching new team members to improve service quality.- Improved customer outcomes by identifying and addressing unstated needs, building trust, and fostering loyalty.

Gurgaon, Haryana, India

Supported Equifax’s US and Canada customers with credit report services and fraud alerts.- Processed 150+ daily calls, maintaining accuracy and professionalism in all customer interactions.- Boosted customer retention and satisfaction through empathetic problem-solving and timely resolutions.- Designed and implemented customer support strategies to enhance loyalty and drive repeat business.- Consistently exceeded sales targets, earning incentives by upselling and providing tailored solutions.

Gurugram, Haryana, India

Selected for the prestigious STEP program at OCLD, combining culinary training with academic study.- Worked in a high-pressure kitchen environment, mastering inventory management, cost control, and precision.- Learned the foundations of discipline, teamwork, and process efficiency, skills that continue to guide my professional journey.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma, Marketing/Marketing Management, General