With over 14 years of experience in the custody services industry, I am a seasoned leader and a client relations expert. My mission is to deliver exceptional service to our clients across the globe, and to continuously improve the relationship and service model. I have a strong expertise in custody operations and client services. I assist in managing the day to day operations and service matters at BNY Mellon International Operations (India) Private Ltd. I value collaboration, innovation, and excellence, and I bring diverse perspectives and experiences to the team.As the SVP - Client Service Delivery at BNY Mellon, I am responsible for working with global Service Directors and Relationship Executives to ensure deployment of new business opportunities and to handle client matters that require escalation. I leverage my B2B and client liaison skills to traverse a broad base of global service teams and to ensure clients are served exceptionally. I also work on enhancing the operational efficiency and quality of the custody services performed in the region. Previously, I held similar roles at DBOI Global Services and JP Morgan Chase, where I gained valuable experience and skills in custody client services and middle office function