End-to-end process/program management of a variety of operations projects, Dealing with highly confidential information in a secure environment, Conducting quality checks and create documents highlighting quality checkpoints for different requests, handling the work to be done on time, taking interviews, background verification, directly reporting to the founder of the company.

As a Assistant Manager – Operations of the bank I was looking after the payments of the customer like doing NEFT, RTGS, Fixed Deposits, solving queries of the customers, closing EOD daily, mailing backend team if any changes to be made by customer, EKYC procedure, handling compliance issue and resolving it on time to time basis.

As a branch in-charge directing operation aspects, managing all the branch operations, data entry, meeting goals, coaching and motivating employees, locating areas for business improvement, addressing customer issues, maintain CRM on daily basis, streamlining branch operations, procedures Of EKYC and policies and leveraging growth opportunities & Background verifications.

• Dealing with Customer queries, concerns & Background verification.• Guiding the client in choosing the right Investment Plan• Helping client with all the paperwork & formalities• Leading the team• Planning & allocating the work to ensure timely delivery