Nihara Arulrajan Email & Phone Number

Coventry, England, United Kingdom

Proficient in working with Learning Management Systems (LMS) and providing support to users of web-based systems.Offered advice, guidance, and support to users, demonstrating a strong understanding of LMS functionalities.Skilled in producing and delivering effective training sessions and presentations.Engaged confidently with stakeholders at various levels, ensuring effective communication and collaboration.Demonstrated the ability to work independently as a self-starter, showcasing enthusiasm for achieving targets.Motivated and single-minded in resolving issues, emphasizing a commitment to problem-solving.Collaborated effectively as a team player, contributing to a positive working environment.Possessed strong time management skills, successfully handling new projects from initiation to completion.Displayed a conscientious approach to work, ensuring thorough problem resolution and project management.

Coventry, England, United Kingdom

Key Responsibilities:Support topical campaigning to the dealer network personnel across the UK retail network.Use the Learning Management System (LMS) to update, monitor and maintain user data.Promote and support the training curriculum to ensure effective course utilisation and that all training events are at least at 85% capacity.Analyse data to improve both network accreditation and course efficiency and scheduling.

Harrow, United Kingdom

Key Responsibilities:• Coordinate activities, resources, equipment and information• Liaise with clients to identify and define project requirements, scope and objectives• Act as the point of contact and communicate project status adequately to all participants• Help prepare project proposals, timeframes, schedule and budget• Monitor and track project’s progress and handles any issues that arise• Create and maintain comprehensive project documentation, plans and reports• Use project management tools to monitor working hours, budget, plans and money spend• Report and escalate to management as needed

London, United Kingdom

● Working with Liquid Bubble suppliers, clients and in-house team to ensure that all Sales, Projects, Tickets & Retainers are always up to date and deadlines are not being missed. ● Creation and distribution of monthly reports to clients on Timesheets, Maintenance & Support, and Digital Marketing ● Regular client meetings to discuss ongoing work with Liquid Bubble and keeping the client updated on the progress of any tasks ● Daily team meetings to discuss resource allocation, projects, tickets and scheduling of work ● Digital Marketing analysis discussions with clients and suppliers on how we can help the client’s business ● Level 1 support for Retainer clients and out of warranty clients ● Internal Meetings organization and administration ● Supporting Design & Print team on administrative tasks where required. ● Liquid Bubble marketing activity (Emails, Social Media)

London, United Kingdom

Key Responsibilities:• Maintain call centre (CS) budget. • Process daily allowance & expense clams.• Coordinate with studio for recording and translation.• Coordinate with QA for internal recording and translation.• Liaise with advertising department to order branded items.• Take minutes for meetings.• Data management • Deal with incoming emails and corresponding on behalf of manager.• Filling of documents and obtaining sign-offs.• Organise travel and accommodation for CS business trips.• Provide photo Ids for all CS employees.

Sri Lanka

Key Responsibilities:• Manages the registration of student and assigning courses/units according to DCPs. • Coordinate and manage all student records in terms of course/unit allocation.• Manage and make improvements with regard to University of West London (Postgraduate Program) platform functions to maintain the standards and ensures that all functions are lined with the policies to accomplish the organization’s mission & vision.• Coordinate with University of West London (Postgraduate Program), to ensure the smooth functioning of the academic programs.• Manage and make improvements with regard to Monash College platform functions to maintain the standards and ensures that all functions are lined with the policies to accomplish the organization’s mission & vision.• Coordinate with Monash College, Australia to ensure the smooth functioning of the academic programs.Special Project - Official Visit to University of West London - UK. 10th March 2014 to 12th March 2014 Key Responsibilities:• Discussion, Data Consolidation, and Process evaluation on student’s registration to awards for process improvements. • Training on UWL Learning Management Systems, Blackboard and Turnitin• Represented American Education Centre Ltd at Board of Examiners’ Meeting – UWL Business School• Represented American Education Centre Ltd at Course Committee Meeting – UWL Law School

Sri Lanka

Key Responsibilities:• Manages the entire team of the registration and student records departments of a higher learning institution.• Manage and make improvements with regard to Coventry University platform functions to maintain the standards and ensures that all functions are lined with the policies to accomplish the organization’s mission & vision.• Coordinate and administer all student records, new semesters/quarter registrations and all matriculation functions. • Monitoring the graduate transcripts and accreditation certifications. Liaising with the deans of each academic department, assists in the development of academic course requirements, establishing and implementing guidelines for meeting them. • Ensures that all coursework, credit requirements and fiscal responsibilities have been met. • Makes recommendations regarding technological improvements to his organization's record keeping systems.

Key Responsibilities:• Coordinate activities within the organization, in order to meet organizational objectives• Attending periodical meetings relating to progress review, resolving issues, recording of notes of the discussing and circulation thereof and action there from. • prepare reports about the organization's activities and program or project achievements• Drawing contracts/agreements and issuing letters of appointment/assignments to employees. • Overseeing analysing of information about the projects undertaken• Assist management on matters requiring attention, and implement management decisions • Administer the work undertaken and develop administrative systems and procedures• Implement strategies to reduce project risks• work out project or program costs, develop a budget plan and monitor ongoing costs• Decide on the timeline and schedule for the project and make sure that all targets are met• Keep a check on the quality performance of a program or project.

Master Of Science - Ms, Business Information Technology, Merit

Bachelor Of Science (B.Sc.), Information Technology, Lower 2Nd Class

• B.Sc IT (Hon)

Higher National Diploma, Computer Science, Merit

• HND in Computing (Edexcel UK)