Nihara Fonseka Email & Phone Number

Western Province, Sri Lanka

• Release and Change Request Management: Mainly responsible for handling releases and Change Requests (CRs).
• Stakeholder and Project Team Engagement: Engaged effectively with stakeholders and the project team to ensure alignment and promptly address any issues.
• Project Document Management: Prepared and updated project documents systematically, maintaining an organized repository.
• Project Task Follow-ups: Proactively followed up on project tasks to ensure timely progress and completion.
• Ad Hoc Assignment Handling: Successfully managed ad hoc assignments assigned by the project manager, demonstrating flexibility and responsiveness.

Sri Lanka

• Effective Planning & Detail-Oriented: Demonstrated strong planning andorganizational skills with meticulous attention to detail for error-free projectexecution.
• Holistic Perspective: Balanced the big picture with fine details for comprehensiveproject management.
• Adaptability & Proactive Attitude: Thrived in dynamic environments, proactivelyseeking innovative solutions and opportunities.
• Client Engagement: Engaged responsibly with clients across various Business Riskservices.
• Quality Assurance & Innovation: Led efforts to innovate service delivery whilemaintaining rigorous Quality and Risk management standards.
• Project Leadership: Actively participated in SAP S/4 HANA greenfield implementation,specializing in Risk Management and Project Plan Monitoring.

Sri Lanka

• Stakeholder Communication: Effectively engaged with stakeholders, ensuring alignment and issue resolution.
• Project Documentation: Prepared and updated project documents, maintaining an organized repository.
• Multiple Project Handling: Successfully managed multiple concurrent projects, showcasing multitasking skills.
• Delivery Process Management: Managed delivery processes, incorporating client feedback for improvement.
• Project Performance Metrics: Monitored and reported project performance metrics for informed decision-making.
• Scrum Meetings: Conducted scrum meetings, promoting agile project management and cross-functional collaboration.

Sri Lanka

• Team member for System Study, Development of Future State, Functional Requirements Specifications, Development of RFP, Vendor Evaluation, Contract Negotiation and Project Management for one of the leading healthcare.
• Team member for Current State Study, Review SAP Support Model and Study SAP Administrator Job Responsibilities for one of the Leading Stationery Manufacturers and Suppliers in Sri Lanka

120/5 Vidya Mawatha, Colombo 7

• Answering detailed product and service questions to assist customers effectively.
• Identifying and fulfilling customer needs to ensure their satisfaction and loyalty.
• Keeping accurate records of customer interactions, processing customer accounts, and efficiently filing documents for reference and compliance.

318, High Level Road, Colombo 06, Sri Lanka

• Team member for Oracle Private Cloud Appliance for one of the Leading Telecommunication Services providers in Sri Lanka
• Cross-Functional Collaboration: Proficient in coordinating efforts among diverse teams and stakeholders, ensuring seamless communication and alignment of project goals.
• Reporting and Documentation: Create comprehensive project reports, document progress, and maintain accurate records to facilitate decision-making.
• Client and Stakeholder Relations: Proven ability to build strong relationships with clients and stakeholders, ensuring their needs are met and expectations exceeded.
• Adaptability: Successfully manage changes in project scope, schedule, and objectives, demonstrating flexibility and problem-solving skills.
• Continuous Improvement: Commitment to ongoing learning and improvement, staying updated with industry best practices and project management methodologies.

Bsc (Hons) Information Technology For Business, Second Class Honors Upper Division

Dphrm

Reading

Higher Diploma In Computer Based Information Systems

Diploma In Computer System Design

Colombo 7