Nihar Trivedi Email & Phone Number

Australia

Use and implement Ag IoT and Precision Ag to establish and promote holistic Ag practises. Implementing solutions to capture the as seeded, as applied and harvest data. Along with soil test results and EM38 data.Utilise the solutions to better understand the soils, water availability and create zone based VR seeding and VR applications.

Keilor Park, Victoria, Australia

Melbourne, Australia

Service & Project Delivery role.> Successful completion and handover of SIP migration for countrywide for 1200 numbers for government agency over MPLS circuits.> Delivery of data center migration/upgrades/collocation projects for government, superannuation, education & building industry. (SimpliVity, 3 Par, Cisco, Arista, HP hardware, Veeam, VMware)> Coordination for SDWAN/SIP deployment for fashion retail chain AU & NZ.> Colocation/VPLS/MPLS projects for local and international clients> Project management activities to deliver projects in time, in budget and as per the expectation.> Making strong relations with internal and external project team.> Delivery and expectation management as per the service schedule.> Detailed involvement with Presales, Sales, Technical and Service delivery team during the project conception to the handover.> Managing the BOMs/POs and procurement process for the project.> Run projects for local and international clients.> Handle project related communications, Risk, Issues and scope crepe management.> Customer Account incidents/requests ticket management.> Liaise/collaborate with 3rd party contractors and PMs.> Reporting on trend analysis.> Attend internal and external CAB/PIRs and governance meetings.> Maintaining CMDB, documentation and key artefacts on projects.> Ensure billing is in line with CMDB.> Maintain high level of customer satisfaction and preventing escalations.> Ability to multitask and deliver under conflicting priorities.> Experience with Atlassian/Connectwise and Salesforce.> Liaise with 3rd Party vendor, PM and Engineer.

Melbourne, Victoria, Australia

> Customer focused service delivery in line with customer agreements.> Measure customer satisfaction level post completion of projects/tickets.> Complaints/grievances management. Attain customer satisfaction to a level that our products/services sell itself.> Coaching the team on lines of “Money is often forgotten however our service (good orbad) is always remembered”.> Complaints handling – Investigate, resolve, capture learning’s and give feedback> Proactively engage in negotiations with other departments to get the best for the customers.> Get the best out of my team for the customers. Create a positive work culture.> To support the achievement of business objectives through leadership of a team providing superior customer services to internal and external customers.> Create processes to remediate issues.> Ensure SLA and KPI are met.> Perform midyear/end of the year performance reviews.> Managing interstate/virtual team members

Melbourne, Victoria, Australia

> Maintain high level of accuracy and professionalism.> Project management of Dispense/POS software systems implementation Startup/planning/ Coordination/ Delivery/Review/Handover/Billing/Closure.> Create scope of works/Analyse risks/ workout realistic time expectations.> Develop improvement methods from learning’s log..> Set the expectations with re to timeframe, deliverables and accountability.> Managing allocation of work and training junior technicians.> Perform phone/email survey about the jobs done by Implementations team.> 3rd party dealings (e.g. hospital IT Admin, rural techs> Provide proactive feedback to deployments manager with regards to projects, processes, operations and people.> Team and operations Coordinator Role:> Leading the team in areas of project management of Dispense and POS installations. Leading the team in areas of day to day operations and decision making for service tickets and project tickets.> Ensure equal distribution of works to all team members.> Take disciplinary action where required as per company policy.> Complaint handling and case management.> Taking all responsibilities over in absence of deployment team manager.> Install/configure/troubleshoot MS RMS using MSDE, SQL 2005, 2008,> Install/configure/troubleshoot SVR 2008, 2003. SBS 2003,2000( AD,DHCP,IIS)> Configure backups (including SQL backups).> Configure internet, restrict internet where requested, set rules on request.> Configure and deploy fax, printing services, routers, firewalls.> Configure Network/local printers.> Trouble shooting hand held satscan guns, pda’s.> Converting clients from other POS to our POS software. (In MS access).> Lots of data analysis and testing conversions.> EFTPOS configuration using Quest, PC EFTPOS and Tyro

Masters Of Information Systems

High School