● Manage enrollments and determine employee eligibility● Coordinate leaves of absence and process claims or requests● Keep updated employee records with all relevant information (marital status, years of service, hours worked etc.)● Inform employees of their benefit options and plans and monitor use● Collaborate with accounting department for payments and deductions● Assist with building solutions with clients, internal consultants, as well as, insurance and financial company representatives ● Guide member to submit online claims ● Back date the Coordination of benefits for member to submit the claims ● Guide member to update member personal account information in member secured site● Conduct early intervention case assessments, contacting supervisors’ manager by telephone and/or e-mail to discuss gather information for assessment purposes related to the occupational injury, with a focus on safe, effective return to work● Develop and document an understanding of the mechanics of the injury and use that understanding to identify objectionable/contestable claims management issues ● Attend disability management department meetings and training sessions as required. To meet client service level agreements within program delivery target goal of a 98% success rate● Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions

•Determine technical or business requirements by working with off shore customers•Answer inquiries by clarirfying desired information, researching, locating, and providing information•Resolve problems by clarifying technical issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems•Fulfill requests by clarifying desired information, completing transactions, forwarding requests•Update job knowledge by participating in educational opportunities

• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers

• Executive business’ planning, coordination, and operation• Implementing the process and activities to achieve business objectives• Ensuring highest level of customer satisfaction through customer service• Coordinating and motivating the store team• Maintaining budget and reports on profit• Proposing and developing innovative ideas to increase market share and profit• Preparing promotional material and display and managing social media• Dealing with issues that arise from staff and customers (queries, complaints, etc.)

● Assisting with the recruitment and selection process (prepare and post job ads, screen CV’s, pre-screen candidates, coordinate interviews, participate in interviews as required, conduct reference/background checks, prepare offer letters, process paperwork, etc.)● Providing orientation to new employees and ensure all new hire paperwork is completed● Administering employee benefit programs to staff, including communication of new initiatives, handling all related inquiries, monitoring enrolment and termination processes.● Reviewing existing human resources policies and draft new policies as required● Coordinating staff appreciation events as required● Supporting the performance review process● Maintain all HR files – both soft and hard copies● Maintaining / updating HRIS system, online performance management system and HR intranet site (SharePoint)● Fulfilling tracking/reporting requirements for employees (vacation, sick-time, anniversary dates, etc.)● Conducting annual HR Audit of files● Preparing paperwork for payroll processing● Researching training and development opportunities for staff and maintain appropriate training records● Preparing and distributing employee feedback surveys as required● Chairing and providing administrative support to the JHSC which includes organizing quarterly meetings, monthly inspections and ensuring health and safety information is posted in all local offices● Organizing temporary agency replacements for staff as required● Handling all confidential information with discretion and sensitivity