Merck KGaA From Jan 2020 till dateApplication Development Duration: 1st July Jan 2022 till dateRole : Business Process ArchitectPlatform: SAP ECC 5.0 & SAP ECC 6.0Roles & Responsibilities: As a business process architect, I am responsible for delivering projects and change requests in Healthcare and Life Science business sectors.• Requirement gathering, analysis and solution proposal• Creating Business Requirement and preparing User Requirement Specification• Facilitating the change in the system• Creating test plan in HPALM• Go-live activity /post go-live support and transition to Application maintenance team• Focus on strategic process optimization, innovation, expert advice • Recommend improvements in processes to reduce waste and continuously improve performance

Merck KGaA From Jan 2020 till dateApplication Development Duration: 15th Jan 2020 30th June 2022Role : Application OwnerPlatform: SAP ECC 5.0 & SAP ECC 6.0Roles & Responsibilities: As an application owner, I was responsible for the delivery of change requests and projects in SAP SD pertaining to Healthcare and Life science business sector. Also, I was responsible to maintain business continuity in credit card space pertaining to Tempo (Healthcare business sector) and Quattro (Electronics business sector).• Requirement gathering, analysis and solution proposal• Designing of functional and technical document/specification for changes.• Accomplishing/facilitating the change in the system• Resource allocation as and when required• Go-live activity /post go-live support and transition to Application maintenance teamPayment card ProjectsDuration: 15th Jan 2020 to 30th June 2022Role : Project ManagerPlatform: SAP ECC 5.0 & SAP ECC 6.01.Delego 3DS project &2. Delego Merck VPN Upgrade:Roles & Responsibilities: As an application owner, I am responsible for the delivery of change requests in SAP SD pertaining to LATAM and Europe.• Analysis of requirement and solution proposal• Designing of functional and technical document/specification for changes.• Accomplishing/facilitating the change in the system• Go-live activity /post go-live support and transition to Application maintenance teamDuration: 8th June 2020 till dateRole : SCRUM MasterPlatform: CPO JIRABootstrapped the scrum process implementation and facilitating the scrum rituals.• Agile process implementation by enhancing tool capabilities• Facilitating sprint planning, daily stand-up, sprint review and retrospective.• Reporting scrum matrix• Backlog grooming

Unilever Industries Pvt. Ltd. From March 2018 till dateUnilever Application managementProject BriefUnilever Application management is a project to cater support activities along with small changes and system improvement. Roles & Responsibilities: • Designing of functional document/specification for changes• Worked with vendor partner (Support Team) for quality and timeliness of deliveries through governance mechanism• Worked on major and complex break-fix which involves multiple team (SAP/Non-SAP)• Ensuring adequate knowledge sharing and retention through documentation. Also reviewed functional specification, RCA and design documents• Guiding Vendor SMEs to look at solutions and workarounds for critical/High incidents• Working on aging incident and problem ticket, SIM (service improvement), SR (Service Request) and CR (Change request)• Conducting user training for incidents raised due to lack of user knowledge• Working with the Application Development teams for transition of new projects and for the support of existing processes to ensure customer satisfaction and incident reduction• Worked on LIG (Less Is Good) in which my job is to reduce the number of incidents by doing system improvement/enhancement/training to business• Worked on RPA (Robotic Process Automation) Project LEAN:The objective of Project Lean is to reduce 40% of headcount by optimizing and automating various processes such as Service Requests (SR), User raised Incidents (P3/P4) and proactive incident Roles & Responsibilities: • Evaluated user raised P3/P4 incidents and SR received in 2018 and based on few parameters like pattern, effort required to solve the issue, complexity working on automation via RPA / ChatBOT, end-to end monitoring etc.• Evaluated the volume of proactive incidents received in 2018 and currently working on permanent fix for few scenarios based on RCA

UK Application Management From 16th Sept 2013 to March 2018UK Application Management (UK-ES) is a cluster project consisting of multiple customers of UK region. The major customers are RS Components (IS-RETAIL), Edrington, Northern Food, Systagenix, Dunelm Mill (IS-RETAIL), 2 Sisters Food Group and INEOS Enterprises Ltd. Roles & Responsibilities:• Analyzing and understanding business requirement, submitting effort estimation and getting approval from client.• Preparing Functional Specifications and getting approval from client• Responsible for developing, configuring and moving the changes to test system for unit testing, performing unit testing• Developed test plan and test specifications as per business requirements and supporting users for testing• Providing UAT support• Have worked as change manager for changes where multiple modules like SD, MM, APO, ABAP were involved.• Given support in Upgrades, Rollouts and Go-Live.• Worked extensively on Incidents, Problem tickets• Handling of P1 and P2 Incidents which are more prevalent for this customer.• Handled Interface & IDOC related issues• Have worked extensively on Payment card process and XIPAY.• Have enhanced the knowledge in all the interfaces involved in payment card processing.• Implemented OSS note.• Have worked on compliance and legal control issues pertaining to SD.• I conducted team lead activities such as conducting daily huddle meeting where day to day challenges and workload distribution based on individual bandwidth etc were being discussed, working on continuous improvement, escalation handling, assigning work within the team, working on minimizing impediment, conflict management. Also, have supported to achieve project KPI and promising CSAT rating.

Robert Bosch Engineering and Business Solutions Limited (RBEI) From Dec 2010 to Aug 2013EMEA Support:• Involved in resolving Incidents (Production Bugs) and problem tickets in the areas of Sales orders, Deliveries, Billing, Scheduling Agreements, Inter-company sales, STO, drop-shipments and free goods.• Interacting with the end-users to solve their Business-related Issues.• Have worked on batch job, Idoc and interfaces.• Day-to day co-ordination with Module owner team from Germany to progress backlog tickets.• Have provided solutions for permanent fix of repetitive issues.AGUP Mexico Rollout an NCL Rollout• Requirement gathering and preparation of BBP after discussing the same with business team and receipt of the signoff for the same.• Configuration of the system as per BBP.• Handling the Core team training, handholding them during end-user training & preparation of the training manuals.• Preparation of Unit, Integration test plans, testing the same, publishing the test results to the client and releasing the quality system for client testing.• Preparation of LSMW for upload of Master Data such as material master, customer master, Prices etc.• Preparation of Configuration document as a future reference document for the core team.• Planning and execution of the cutover activities for SD modules.• Handling POST GO-LIVE support issues

Wipro Technologies From Dec 2007 to Nov 2010 Senior Software Engineer PROJECTS UNDERTAKEN:Cardinal HealthDuration: From March’08 to Nov 2010Role : SAP SD consultant Platform: SAP 4.6 C SD Project BriefRoles & Responsibilities:Supporting Cardinal Health Business support for Outbound & inbound by addressing the bug-fix incidents, problem tickets.• Problem diagnosis and correction• Resolve user requests as prioritized in a timely manner.• Creating On demand request & approving the same to execute the batch jobs.• Monitoring & executing the batch jobs.• Analyzing & correcting batch jobs failure in SAP Production.• Checking the file & data in remote machines through the FTP.• Worked in IDOC and interfaces with SAP• Have done many configuration changes based on change requests• Conducting Daily Production Support review meeting.• Supported in new plant bring up activities• Worked on data archiving• Sending the Daily Status report to the client• Leading a team of 5 members at offshore• Having a good exposure at client location (Cardinal Health, Dublin, USA)