Regular and throughout co-ordination with brokers to effectively solve clients day today issues and major complaintsHandling incoming broker calls regarding approval, production, network or anotherrelated issuesManaging and resolving confrontational or stressful issues with clients and brokersDealing with other internal departments on regular basis to provide smooth service toclients and brokersTaking up meetings and discussions with internal departments regarding… Show more Regular and throughout co-ordination with brokers to effectively solve clients day today issues and major complaintsHandling incoming broker calls regarding approval, production, network or anotherrelated issuesManaging and resolving confrontational or stressful issues with clients and brokersDealing with other internal departments on regular basis to provide smooth service toclients and brokersTaking up meetings and discussions with internal departments regarding day to dayissues and major complaints from client or brokerFollowing up with internal departments for customer related queriesGoing on meetings with relationship managers for service related issuesMaintaining service reports from brokers and clientsAssisting relationship managers in resolving customer complaintsAwarded for "Client Service Excellence Award 2018-19" for the hard work andability to keep client relations smoothCreated customer satisfaction survey and feedback form utilizing Microsoft word toreduce potential problemsDoing feedback and follow up approval calls to big clients on regular basisOrganizing Health camps for clientsWorked on many projects and tasks for the company like pledge activity, camps, callcenter accuracy calls training etc.Seeking new ways to improve customer service Show less

Working as a Underwriting Assistant for General Insurance DepartmentHandling insurance of Individual and SME GroupsIssuance of policies according to underwriting standards in various portals provided byinsurance companiesReview Renewals, timely issuance of renewal notices and follow up with the clientTry to retain maximum renewals by efficient client servicePreparing and managing inside policy endorsements such as addition, deletion andany other… Show more Working as a Underwriting Assistant for General Insurance DepartmentHandling insurance of Individual and SME GroupsIssuance of policies according to underwriting standards in various portals provided byinsurance companiesReview Renewals, timely issuance of renewal notices and follow up with the clientTry to retain maximum renewals by efficient client servicePreparing and managing inside policy endorsements such as addition, deletion andany other endorsementsHandling all sorts of call queries from customers regarding policies benefits and claimsClosing of insurance policies in the system and sending the policy documents to therespective clientsFollowing up for the payment and supporting accounts team in preparing reports orgeneral correspondenceAssist Head of Department in day to day tasks. Show less

•Strong knowledge in Business Analysis and Implementation in Property & Casualty Insurance Domain.•Processing Submissions,Rating, Coding and issuance of risks related to Property & Casualty line of business like Construction and General Liability (US process).•Support with various classes of insurance to process (Auto, GL,WC, Property) and assist in reviewing all entries in different applications such as WINS, UWS, CDI as per the defined service level agreement (SLA) for specialty lines… Show more •Strong knowledge in Business Analysis and Implementation in Property & Casualty Insurance Domain.•Processing Submissions,Rating, Coding and issuance of risks related to Property & Casualty line of business like Construction and General Liability (US process).•Support with various classes of insurance to process (Auto, GL,WC, Property) and assist in reviewing all entries in different applications such as WINS, UWS, CDI as per the defined service level agreement (SLA) for specialty lines of business.• Training and Mentoring new hires and existing team members in all the P&C processes like Submissions received by U/W’s, running loss run reports and renewals requested by the brokers, rating of WC and GL line of business, coding and issuance of pollution, property and casualty line policies etc. so that they are aware of the intricacies of the processes and are able to handle the work independently and in its entirety. Show less

•Assist in implementation of strategy, guidelines and processes for Underwriting of Motor product•Supporting sales and commercial team with updating and retrieving of renewal notices.•E Motor ID creation/ Updating them.•Proper record keeping and documentation of all the CN & health kit issued to commercial Team