I am a dedicated and detail-oriented professional with hands-on experience in software such as Salesforce, OneHQ, and SmartOffice, along with proficiency in MS Excel, PowerPoint, and Outlook. My career journey has equipped me with strong organizational skills, team leadership, and expertise in customer service, technical troubleshooting, and document review. Currently working as a Case Manager (Operations – Annuity and Life Insurance) at EPR Pvt. Ltd., I handle end-to-end management of annuity and life insurance applications. My responsibilities include reviewing documents for compliance, maintaining accurate data, updating stakeholders, and ensuring cases are processed efficiently and effectively. I excel in resolving complex cases, mentoring new team members, and contributing to team goals through attention to detail and effective problem-solving.Previously, as a Technical Support Representative at Concentrix, I assisted customers with troubleshooting technical issues, resolving inquiries, and delivering empathetic and effective solutions.I thrive in dynamic environments that require a blend of analytical thinking, collaboration, and clear communication. My passion for delivering quality results and mentoring others makes me a valuable asset to any team. Let's connect to explore opportunities for collaboration and growth.Experienced professional with an M.Tech and B.Tech in Electronics and Communication Engineering from Kurukshetra University. Gained practical expertise through training in Wired and Wireless Networking (Punjab Communication Ltd.) and Embedded Systems (GTI Softwares Pvt. Ltd.). Passionate about leveraging technical skills to deliver innovative solutions and drive impactful results.