Nihaya Kharroub Email & Phone Number

Ramallah, Palestine

Professional & Personal Development Coach, Team Transformation Professional Coach, Group Coach, Admin Consultant, Senior Admin Executive, Support Services Expert

Palestinian Authority

Key Achievements:▪ Played a key role in the restructuring process including status quo assessment, job analysis, and evaluation, salary scale development, and staff placement.▪ Held and managed the relocation processes of A. M. Qattan Foundation to the new headquarter and cultural center and supervised all deliverables and quality assurance.▪ Built the operation functions and teams, and supervised centralization of admin support services including IT, HR, Facilities, and Procurement.▪ Efficiently contributed to the management, contracting, and procurement processes for Qattan’ s new building project (USD 25 M value).▪ Developed, implemented, and monitored the operations manuals, policies, procedures, and processes to ensure efficient workflow and productivity across programs.▪ Contributed to and coordinated the risk assessment and internal audit functions.▪ Supervised the HR processes automation (Menaitech Software), and managed the running of building management software (BMS) at Qattan's new Cultural Center.▪ Led the IT infrastructure assessment and upgrading in West Bank and Gaza offices.▪ Chaired the Health & Safety committee.▪ Performed as the Acting Director in the absence of the Director-General, and as one of the authorized signatories for the Foundation.Responsibilities▪ Worked directly with executive management to establish strategic operational goals.▪ Supervised the development and implementation of annual work plans.▪ Planned, developed, and managed USD 6M operating budget.▪ Led and oversaw all operational functions of admin, HR, IT, facilities, and procurement.▪ Directly collaborated with the Foundation's Board of Trustees and Executive Management on risk assessment and management, including the annual risk register update and follow-up on important concerns for the Admin support functions.▪ Directed health and safety planning, developed and designed security processes and systems for the Foundation.

Palestinian Authority

Key Achievements & Responsibilities:▪ Cooperated with the senior executive team in developing the company’s strategic plan and directions.▪ Created annual targets, managed, and ensured efficient performance among eight branches.▪ Ensured all business processes complied with the set goals, strategic objectives, and underwriting standards.▪ Evaluated and reported regularly on underwriting standards and trends.▪ Led the regular feedback to Claims Departments on loss ratios, claims settlements, and customer satisfaction issues.▪ Established and maintained strong business relationships with customers & external parties.▪ Organized and led workshops and training sessions on diverse underwriting and claims management topics to increase awareness of the customers and the capacity of the staff.▪ Analyzed and reported on all underwriting statistics and results.▪ Led, managed, and motivated 18 direct and indirect reports.

Key Achievements & Responsibilities:▪ Managed all non-motor claims settlement, in regular negotiation with customers, claims adjusters, re-insurers, and legal advisors.▪ Ensured regular feedback and reporting on underwriting policies and standards, loss ratios and customer satisfaction issues.▪ Established and maintained strong business relationships with customers, loss adjusters & and other external parties.▪ Led the automation of all processes at the Non-Motor claims department, in close cooperation with the IT department.

Master Of Business Administration - Mba, Business Administration

Professional Diploma In Ngo Management

Bachelor'S Degree, Economics