Nicolas Hernandez Email & Phone Number

Pembroke Pines, Florida, United States

Developed advanced reports to support Nokia’s $1.4B sales operations in Latin America, analyzing and curating sales data, delivering financial tables, dashboards, charts, and other visualization tools to inform business strategy and decision-making. Capitalized knowledge of the Latin American market to facilitate business decisions based on monthly sales forecasting, KPIs, and other metrics. Merged data from multiple sources and interlock global resources to produce insight and access to sales, orders, backlog, and margin information.Key achievements in this role include:● Process Automation: Engineered and optimized reporting procedures and application logic to generate reports and simplify monthly forecasting processes, maximizing data accuracy, availability, and timeliness.● Process Improvement: Continually support and promote corporate financial transformation processes and groups partnership to integrate the Latin American region to systems and methodologies in use by Nokia of America.● BI Advocacy: Coordinate and arrange teams training related to forecasting processes, reporting tools, and business intelligence for market units, customer teams, and financial project controllers.

Pembroke Pines, Florida, United States

Led multiple complex financial analysis, budget, forecasting, and planning projects related to CALA’s sales, products, and services, helping increase sales by 44% and margins by 24%. Interlocked efforts with business managers to analyze results, obtain business insights, and make recommendations to enhance efficiency and achieve organizational goals. Applied understanding of Enterprise Resource Planning (ERP) system processes to build data specifications, models, dashboards and reports, and train businesses on its usage to facilitate decision-making.Key achievements in this role include:● Sales Forecasting: Executed technical, historical, profit and expense analysis to determine present and future financial performance and develops forecasts accordingly.● Process Improvement: Evaluated new reporting requirements, identified data sources, recommended, and applied solutions to other business areas, groups, and organizations.● BI Advocacy: Promoted BI benefits to organizations by training and counseling business units on how to leverage corporate tools to get access to critical decision data.

Caracas, Federal District, Venezuela

Founded operational governance for key business functions relating to financial analysis, planning, reporting, budgeting, and forecasting in Venezuela and Caribbean. Led and coordinated monthly meetings for each country and global account to discuss financial, operational, and commercial issues. Followed up on orders in pipeline and provided input to marketing and executive groups.Key achievements in this role include:● Sales Transformation: Increased sales figures by 52% and margins by 19% through effective implementation and adoption of unified reporting tools throughout the CALA region.● Process Improvement: Championed development of the MMRTool, a forecasting application to provide business and projects managers with a robust, easy, and friendly interface for data integration, analysis, and reporting.

Caracas, Federal District, Venezuela

Supervised all IT/IS functions for the Andean Cluster (Colombia, Ecuador, and Venezuela), to include IT department operations, technology projects, business processes and data analysis. Among other functions, managed team tasks and new system deployments, combining efforts with technical and business leaders to reduce IT operations costs in 33%. Also ensured compliance with Information Security requirements, reporting metrics and KPIs to regional directors and global COO.Key achievements in this role include:● Business Transformation: Spearheaded implementation, customizing and deployment of a national corporate SAP (Blue Planet) project in Colombia, Costa Rica, and Venezuela, improving efficiency and access to business data and information. ● Project Oversight: Directed regional business data unification efforts, followed up system enhancements project for monetary reconversion, and brought corporate solutions to regional teams and business units.● Process Management: Executed and deployed corporate policies, strategies, guidelines, and projects oriented to optimize resources, consolidate information processes, and centralize and standardize services and IT/IS infrastructures.

Caracas, Federal District, Venezuela

Created a new IT/IS organization oriented to implement, support, and manage information systems, leading a specialized team focused to administrate and maintain the communications infrastructure (LAN, WAN, Mux, routers, switches, PABX, workstations and servers). Also implemented, adapted, and customized software to support business operations in Venezuela. Among other functions, I implemented and deployed locally all the IT/IS corporate projects, supporting end-users and fulfilling corporate guidelines and local strategies.

Caracas, Federal District, Venezuela

Redefined the BSD services structure in Venezuela, improving customer’s satisfaction and quality of service, recruiting, organizing, and leading specialized/certified teams to support installations, trainings, and services for new data products in Venezuela (CISCO, Centigram, BayNet, and others). Among other functions, designed and implemented new strategies to abroad our services portfolio, managed resources tasks to support installed base, updated customer's database, improved services quality, and implemented a 24/7 customer support center. Also improved internal planning, purchasing processes and operational workflows, and controlled operative costs, budgets and inventories.

Caracas, Federal District, Venezuela

Responsible of LAN Services, controlling and administrative systems (FDDI, Hubs, Servers, T-MUX and Routers) to provide quality support to internal processes and corporate executives. Also prepared and executed multiple training courses and seminars to multiple business divisions, supported internal reorganization and processes optimization, and created special applications for data recovery/monitoring and telephone costs control.

Caracas, Federal District, Venezuela

Planned, designed, and coordinated projects oriented to satisfy telecom requirements from different units and sites in Venezuela, implementing infrastructure for digital transmission and videoconferencing. Among other functions, prepared budgets based on general requirements and corporate guidelines, followed costs controls and vendors payments, developed technical specifications, supervised on-site installations, and deployed corporate bidding processes to implement innovative technologies.

Caracas, Federal District, Venezuela

Responsible to prepare, design and coordinate digital transmission projects, directly supervising installation tasks, controlling budgets, costs, and invoicing, dealing with customers in technical and commercial issues, and creating optimized procedures for services and installation.

Caracas, Federal District, Venezuela

Involved on design, coordination and installation of digital transmission systems (Radios, Mux, T-Mux, Optical Fiber, PCM) for large Oil companies and Telecom customers in Venezuela (CANTV, CVG, PDVSA, MARAVEN and CORPOVEN), being honored as employee of the year by the local General Management.