Nihir Kapadia Email & Phone Number

 Software, Technology and Telecommunications Professional with more than 2 decades of track record of successfully incubating and scaling businesses to achieve the desired revenue growth as a Strategic Business Leader. Expert in driving the Portfolio delivery in the areas of Digital Transformation, Next Gen BOSS & CRM, Digital Partner & B2B solutions, IoT & Smart City solutions in Telco/Enterprise landscape. Enabling implementation by mapping in-house resources and talents, integrating with outsourced ones and establishing synergy to sectoral environment including regulatory framework keeping stakeholders in confidence.  Facilitating Product Development initiatives involving mapping of business requirements and in-depth evaluation of customer feedback to carry out modifications in product attributes. Introduce latest framework and principals including Web Scale, DevOps and CI-CD. To ensure the bodies govern with latest methodology of Scrum with Agile process. Hands-on experience in handling activities pertaining to Production / Sales Planning, Consulting, Business Operations, Business Process Mapping, Strategy Implementation, etc. Experience in Client Relationship Management to ensure long-term business partnership. Expertise in managing Budget and Finance of company by implementing the Policies/Procedures to ensure highest gross margin and profitability. Influencing through persuasive communications - Periodic MIS, Variance Analysis, Update Reports, Impact Analysis and suggestive real time path with strong governance model Dealing with KRA & KPI process across all levels and establishing framework for substantiating Performance Appraisal System linked to reward & incentive management. Driving sales initiatives & achieving budgeted targets, To explore innovative methods in identifying new segments for business Analyzing & reviewing the market response/ requirements and communicating the same to the product marketing teams  Problem Solving Skills supported by logical trend or statistical tools and implementation through best befitting practices. Identifying improvement areas & implementing measures to maximize customer satisfaction levels; ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality; maintaining excellent relations with clients to generate avenues for additional business.

Listed skills include Requirements Analysis, Pre Sales, Telecommunications, Vas, and 46 others.