Telus International is a Canadian telecommunications company that develops, manufactures, and distributes cutting-edge digital solutions to enhance the customer experience (CX) of global and disruptive brands. I collaborate with a multicultural team of content moderation specialists on a social media project to ensure compliance with community guidelines as well as local and government regulations. · Task execution in an agile environment with the assistance of automated Artificial Intelligence (AI) and digital moderation tools. · Using KPIs to ensure consistent compliance with our clients' content policies. · Ongoing training on company policy updates and market alignments.

My involvement at Roca Salvatella was focused on the BeStial project, where I played a fundamental role in various areas of UX/UI design:· User AreaReorganization and improvement of process flow: I led the creation of detailed flowcharts, providing a clear guide to optimize user experience. I implemented UI/UX improvements to ensure an intuitive and efficient navigation.· "Our Products" AreaDevelopment of usage flow and UX/UI design: I contributed to the conceptual design and implementation of improvements in the usage flow for "Our Products." By applying UX/UI design methodologies, I refined user interaction in this specific section.· Landing Pages StrategyCollaboration in the design strategy: I played an active role in the design strategy for landing pages, contributing ideas and guidelines that enhanced their effectiveness and visual appeal.

Under the Cap Alliance logo, the network of agricultural stores with 24 places of sale around the country, Mundi Agri is a cutting-edge business model that was created with the goal of reinventing the selling of agricultural spare parts in Spain. The first store in Tafalla (Navarra), which opened its doors to the public in January 2023, was managed and started up by a team of five persons who worked on the project. We developed a planning model for the pilot store's opening in accordance with PMBOK® Standards, which included the following activities: · Store's administrative management. · Store's interior and exterior design and fit-out. · Product and service procurement and contracting. · Installation and testing of computer equipment, as well as sales and inventory management software. · Interior and exterior element assembly and installation. · Initial stock of goods available. · Permits and licenses management. · Verification and start-up of the store.

Madrelievito is a restaurant chain with four locations in Barcelona that specializes in the creation of traditional Neapolitan recipes. · I directed a quality management project aimed at work organization and compliance with health regulations, which was later implemented in all of the chain's locations. · Assisted management in the design of an interconnected stock control and replenishment system that improved product restocking time in the event of unforeseen situations, minimizing productivity incidents during peak demand periods. · Customer service.

GAMA Distribuidora is a family-owned business that specializes in the production and distribution of chemical products for the industrial, food, and hotel industries.Management in the development of new product lines for the hotel and restaurant industry sectors, as well as petroleum removal and highly concentrated degreasing products for the industrial and automotive industries. · Product development in collaboration with chemical engineers. · Management of distribution-related licenses and permits. · Packaging design, graphic design, and printing management.

Consolidation of the company's first commercial relationships, resulting in a large portfolio of regular customers. · Consolidation of commercial relationships with large corporations in the metallurgical, energy and liquid fuels, sugar and citrus and hotel industries, educational and academic facilities, among others. · Consolidation of commercial relationships through public procurement with the Tucumán Provincial Government (Argentina) in the operational areas of prison facilities, public health services, sports organizations, and educational and university institutions.

Viveo is a design agency with office spaces in Australia, the United States, and Argentina that specializes in software and application development, industrial design, graphic design, and business consulting. I completed an internship leading a social project in which I designed and developed a product to assist in the construction process and reduce the time spent on the production of low-income housing. · Project definition and scope. · Process model creation. · Product design and development within an agile methodology framework (Scrum). · Prototyping and experimenting with various recycled materials.