- Managed the IT process to re-imagine the organization's workspace to foster collaboration in a post-pandemic era. Collaboration is expected to jump 100%, given all the tools and work flexibility made available to Associates through technology- Played and integral role as a member of the return-to-hybrid task force with the goal of making transition back into the office easy and bearable- Collaborates with the Development Lead, Product Manager/owner and Program manager to develop and implement software implementation plans- Manages relationships with business unit management in order to proactively suggest system enhancements to improve efficiencies and support business goals- Develops detailed descriptions and analysis of current and future state processes and workflows- Collaborates and nurtures/ maintains positive, supportive working relationships with business users and Technology staff on assigned projects- Coordinates the development of test defects to debug the system and participates in trial runs of the application- Collaborates with Program Manager to maintain project budget- Works to de-complicate processes and systems, including master data management improvement projects- Works with developers to create and test new system functionality- Knowledge of prevalent IT methodologies, management practices, architectures, system development lifecycles and best practices- Creates technical specifications for developers- Work with the Business and Platform team to identify current capabilities and identify opportunities for improvement- Create test metrics, test plans, identify regression tests and partners with QA for system integration - Manages large and more important projects. Supports other departments, divisions, and organizations as a liaison to IT- JD Edwards Administration, Tableau, AS400, Showcase, ReportsNow Data Access Studio, Spreadsheet Server, CDI SnapPay, Chrome River Expense, to name a few of implementations under my expertise

- Created test metrics, test plans, identify regression tests and partnered with QA for system, integration and regression tests- Managed large and more important projects. - Supported other departments, divisions, and organizations as a liaison to IT- Managed Data Governance- Provided high-level BI Reporting for company Leadership- Led and Assisted in implementation of analytical dashboards using Tableau- Played an integral role in implementing other subsequent reporting and analytical dashboards using Oracle OBIEE 11g- Wrote queries and created complex reports in Oracle Discoverer- Involved in multiple projects to streamline the organization processes, improve efficiency and eliminate redundancy- Member of Oracle’s Reporting Business Intelligence (RBI) Product Advisory Group (PAG) for the Higher Education User Group (HEUG)

- Provided assistance to the Standards area in the development of data integrity business rules for systems maintained by Model Governance- Managed process improvement projects by applying basic project management methodology- Provided support and direction to other members of IT to assist in developing functional knowledge in areas of expertise- Subject Matter Expert (SME) in building the Financial Aid module during PeopleSoft/Oracle Campus Solutions Implementation- Supported Financial Aid and Veteran’s Affairs modules from a back-end, and from a functional perspective- Performed User Acceptance Testing on bundles for PeopleSoft/Oracle Campus Solutions and troubleshoot bugs- Reporting, and Query writing for company-wide departments- High-level Business Intelligence Reporting for Enrollment Management- Member of Oracle’s Reporting Business Intelligence (RBI) Product Advisory Group (PAG) for the Higher Education User Group (HEUG)

- Managed the Help Desk system and delegated tasks accordingly- Deployed applications over our network- Troubleshot and resolved software/hardware/intranet/internet and bug issues- Administered daily system backup operations- Installed and maintained software and hardware- Worked on system upgrades and maintained an inventory of all company equipment- Trained users on to become proficient in system applications- Met and exceeded all support deadline expectations.- Collective Help Desk efficiency increased 150%- Managed day-to-day facilities and operational issues

- Managed numerous web based projects, in a rapidly changing environment - Led a web re-design project as part of the company's new direction in product branding and cross-linking- Successfully implemented website for the company’s Higher Ed Division to go 100% "paperless" and streamline document processing to save the company over quarter million dollars a year running the Division- Used cutting-edge techniques such as SEO to enhance site accessibility- Troubleshoot and resolved all bug-related issues regarding website and web usage- Administered the web server and addressed all security and user related issues