Nicole Jacobson work email
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Nicole Jacobson personal email
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My personal mission is “Leading people to reach their full potential.” The most gratifying piece of being a leader is creating belief in the ability to achieve things you never thought possible. Also, exceptional skills in: • Cross Functional Execution • Improving Employee Experience• Strategic Execution • Increasing Customer Satisfaction• Forward Thinking• Bilingual • Profit & Loss Management• Effective Communication
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Head Of SalesGoogle FiberUnited States -
Head Of SalesGoogle Fiber Sep 2022 - PresentMountain View, Ca, Us -
Sr. Director Of Technical Operations For Greater Kansas City MarketComcast Aug 2021 - Sep 2022Philadelphia, Pa, UsExpanded leadership experience in field operations in the Twin Cities sub-market, leading our local internal fulfillment team, business partner teams across four states, team development and cross functional collaboration. Partnering with channel leads to promote team alignment and business partner parity. Improving processes to help increase our customer experience and quality expectations with business partners. • Improved tech efficiency by 110.8% YoY, through 100% my performance coaching’s• Market record in tNPS 92.5 in April 2022• Increased business partner performance, tNPS 108.03% and FTR 101.43% in 8 months• Increased eNPS Motivation by 20.3 since coming into the role February 2022• Created and launched First Time Right incentive for technicians, Twin Cities is #1 in WD for First Time Right -
Director Of Sales And Marketing For The Greater Kansas City MarketComcast Nov 2019 - Aug 2021Philadelphia, Pa, UsExtended leadership experience in multiple sales channels in the Twin Cities sub-market, leading four sales channels, brand recognition, team development and cross functional collaboration. Partnering with channel leads to promote team alignment and sub-market growth. Identifying opportunities to grow subscribers for the market through competition, increased brand presence, community representation and new build penetration growth.• Increased Customer Relationships by 124% Year over Year • Grew Market Penetration by 2.06% Year over Year• Implemented new construction strategy, increased new build penetration by 6%• First in Flex Attach and Activation in the West Division in 2020• Elevated the solution for all employees to have access to Peacock in the company
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Director Of Indirect Retail SalesComcast Apr 2018 - Nov 2019Philadelphia, Pa, UsExpanded leadership experience in a new sales channel in the Twin Cities Region, through relational sales, event effectiveness, team development and collaboration. Leading a team of two leaders and ten account managers. Managing over 200 locations that sell Comcast services, across four states. Influencing over 400 third party partners and managing $12 Million in revenue annually.• Increased units sold by 118% Year over Year • Decreased Customer 30 day Churn by 114% Year over Year• First in the company for tNPS YTD 2019 • Created The Sell It Right Program for Third Party Labor
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Director Of Retail SalesComcast Sep 2016 - Apr 2018Philadelphia, Pa, UsRecruited to provide leadership to grow sales in the Twin Cities Region. Built plan to improve customer relationship strategy, recruiting of store leadership, staff development, and customer satisfaction. Lead a team of 25 leaders and 110 frontline associates, across four states with 12 brick and mortar locations, resulting in $36 Million in revenue annually.• Increased market conversion rate by 141% Year over Year• Increased upgrade conversion rate by 297% Year over Year• Reduced employee churn by 50%• Created The Future Leaders Development Program for high potential leaders in MN
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Northern Colorado Market ManagerComcast Jul 2014 - Sep 2016Philadelphia, Pa, UsRecruited to provide leadership to grow sales in the Mountain West Region, customer relationship strategy, recruiting of store leadership, staff development, and customer satisfaction.• Improved employee engagement by 111.1% Year over Year• Increased overall customer experience by 102.9% Year over Year• Created Future Leaders Development Program for high potential leaders• Increased market close rate by 144% Year over Year• Selected and developed top talent
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Xec ManagerComcast Apr 2013 - Jul 2014Philadelphia, Pa, UsResponsible for overall store performance regarding sales, customer satisfaction, financial performance, employee satisfaction, and staff development. • Increased overall customer satisfaction by 146.5% Year over Year• Created employee development program for high potential leaders• Improved store sales close rate 148.7% Year over Year• Improved store performance from last to first in the region• Elite 2013
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TranslatorIndependent Contractor Aug 2011 - Jun 2014Translate for In-home visits for students and families, school events, student written evaluations, and student testing
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Senior Sales AssistantBest Buy Sep 2012 - Feb 2013Richfield, Minnesota, UsPromoted to responsibility for growing store sales and overall customer satisfaction and loyalty. • Helped develop new high-end customer service program within Best Buy• Created and project managed client home electronic solutions exceeding $100,000 • Operationalized and managed referral partner program• Managed compliance programs to meet state and federal regulations• Managed two events per month to engage new clientele and gain existing client loyalty -
Operations ManagerBest Buy Sep 2008 - Sep 2012Richfield, Minnesota, Us• Managed store teams through complete store remodel during business hours, resulted in 30% reduction in selling space while maintaining flat year over year revenue• Reported store metrics, including P&L, staffing and labor and branded payment performance to general and district managers• Managed direct team of seven supervisors responsible for all customer service and customer solutions specialists in store• Responsible for managing human resources and store labor performance and staffing for 130 team members• Responsible for researching and leading team to deliver store profit & loss performance – Created best methods to reduce risk of loss in operations
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Operations SupervisorBest Buy, Inc Aug 2007 - Aug 2008Only experienced supervisor hired at new store location to assist with on boarding managers, peer supervisors, and sales teams to new store operating modelLed the pilot of first branded payments kiosk in storeCreated standard operating procedure for total chain rollout with resultsAssisted in the grand opening of a new test storeTrained store team on operations processes and introduced new store employees to the Best Buy culture
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InstructorChanhassen Elementary School Nov 2007 - May 2008Teaching Introductory Spanish to Elementary Students
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Sales SupervisorBest Buy Feb 2007 - Sep 2007Richfield, Minnesota, UsDepartment performance for digital imaging, car electronics and wireless. Training and employee experience in those departments.
Nicole Jacobson Skills
Nicole Jacobson Education Details
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University Of St. ThomasInternational Business -
University Of St. ThomasSpanish
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University Of St. ThomasEconomics
Frequently Asked Questions about Nicole Jacobson
What company does Nicole Jacobson work for?
Nicole Jacobson works for Google Fiber
What is Nicole Jacobson's role at the current company?
Nicole Jacobson's current role is Head of Sales.
What is Nicole Jacobson's email address?
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What is Nicole Jacobson's direct phone number?
Nicole Jacobson's direct phone number is +121597*****
What schools did Nicole Jacobson attend?
Nicole Jacobson attended University Of St. Thomas, University Of St. Thomas, University Of St. Thomas.
What are some of Nicole Jacobson's interests?
Nicole Jacobson has interest in Children, Environment, Spending Time With Friends And Family, Reading, Watching Movies, Hiking, Animal Welfare, Spending Time With Family And Friends.
What skills is Nicole Jacobson known for?
Nicole Jacobson has skills like Leadership, Customer Satisfaction, Training, Management, Customer Service, Team Building, Sales Operations, Sales, Customer Experience, Time Management, Performance Management, Team Leadership.
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