• Schedule and coordinate meetings, appointments for clients monthly, and annual planned maintenance. • Respond to calls and emails concerning service and escalate call appropriately.• Upgrade service and offer additional service packages or options. • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns• Processed payments for renewals or services completed. • Promotion to management within the first year of hire. • Trained new dispatchers in answering phones, making calls, and knowing proper information to better serve customers.

• Deeply committed to supporting teachers and students with completing their work courses to obtain a certification.• Patient, upbeat and creative in creating posters and displays for the students to have visuals. Maintained class room materials for next day.• Filled, copying, answering phones, and emails• Preparing mail for UPS, USPS• Graded test, and classwork that was completed by students