(For both MNO AZERFON & BAKCELL)CRM Administration,3rd party integration,Provision,UVC,Payment,IPCC (MIP, MSP, TT)AR,USM,Inventory,Dealer Managment.Ecare,Product Catalog,Order Managment,MNP,CUBE (3rd party charging) Business Analysis, Requirement Filtration & Feasibility Resource forecast & planning Service catalogue design & maintenance Demand Management & PrioritizationProviding technical solution to the Marketing… Show more (For both MNO AZERFON & BAKCELL)CRM Administration,3rd party integration,Provision,UVC,Payment,IPCC (MIP, MSP, TT)AR,USM,Inventory,Dealer Managment.Ecare,Product Catalog,Order Managment,MNP,CUBE (3rd party charging) Business Analysis, Requirement Filtration & Feasibility Resource forecast & planning Service catalogue design & maintenance Demand Management & PrioritizationProviding technical solution to the Marketing Team to finalize the needs of changes on requirements or solutionsPreparing reports to Marketing/Business team about newly launched campaigns and service activations.Testing SOAP requests to 3rd party applicationsPreparing and validating Billing Invoices to B2B customers Designing Bill Time Promotions/DiscountsProviding the support on configurations and changes to be applied into the system on both Front End and Back End Show less

Acting as team leader, to supervise the billing team.Support Customer Care and Risk Teams.Fixing Billing issues and escalating to support if neededParticipating in Billing Updates and UpgradesCRM requests handlingProviding the related materials(logs, screen shots, configuration details, and explanation ) to supports issue reproduction and, traces collection for issues escalationMonitoring 24/7 qualitative factors of service operation and network services and Billing… Show more Acting as team leader, to supervise the billing team.Support Customer Care and Risk Teams.Fixing Billing issues and escalating to support if neededParticipating in Billing Updates and UpgradesCRM requests handlingProviding the related materials(logs, screen shots, configuration details, and explanation ) to supports issue reproduction and, traces collection for issues escalationMonitoring 24/7 qualitative factors of service operation and network services and Billing SystemTimely identify Technic failure and perform First Level support.Reporting issue, system alarm reporting and escalation to supportProvide both positive and negative test cases to catch the issues in the systemSuccessfully handled/tested the integration of InHouse PCRF system with Huawei BSS system for GY, SY and GZ interfaces. Show less

Administration/Monitoring of INSApplying patches on INSGeneration of INS statisticsCreating new MO/MT charging rulesCreating new tariffsCreating periodical and one-time servicesCreating roaming online charging rulesCreating location-based charging rulesEnsure the correct flow of operational tasks of IN Department including the Platform Operation tasks, as well as the second line support tasksProvide, Improve and Implement the operational control procedures… Show more Administration/Monitoring of INSApplying patches on INSGeneration of INS statisticsCreating new MO/MT charging rulesCreating new tariffsCreating periodical and one-time servicesCreating roaming online charging rulesCreating location-based charging rulesEnsure the correct flow of operational tasks of IN Department including the Platform Operation tasks, as well as the second line support tasksProvide, Improve and Implement the operational control procedures that guarantee continuity of Operational deliverySchedule operating system updates and ensures the success of hardware upgrades and faulty modules replacements. And maintain the Spare Parts pool along with the SupplierSchedule service updates, ensure and report their successProvide the IN interface as second level support for service/platform miss-functions and make sure they are tackled and are closed successfully within the specified response time frameMake sure new services are well handed over from Administration or application team to operation team.Generate regularly service performance Reports for identifying delays and providing helpdesk performance indicators.Ensure that all products (both in-house and third party) that are deployed on the Production Systems are bugs/faults free meet the needs from the operational perspectiveSupervise IN Platform and related systems are well-dimensioning, and provide recommendations to improve the performanceGather KPI reports for various IN sources and assemble them in one report (i.e. Monthly IN KPI report)Ensure that all reports generated by the IN operation team are correct and delivered in the right time.Ensure the proper management and availability of the IN systems.Coordinate and follow up with supplier for the new and opened Fault Reports, and register their response, delivery and implementation time.Perform any additional tasks that may be requested by the IN O&A Manager. Show less

Postpaid charging and billing system administration,Data distribution to postprocessing systems,New marketing products and promotions implementationTechnical and Troubleshooting support to Roaming relative services, Billing Department, Provisioning issues, VAS issuesRevenue assurance checks

A New product Development specialist is responsable to analyze feazability, to develop and coordinate the implementation of new product and services in existing Billing systemSecond Brand implementation (Azerfon-Vodafone – Technical Part)

Handled the tasks of performing Quality Assurance testing by applying the standard proceduresAssigned the responsibilities of preparing quality assurance reportsResponsible for checking the quality of raw materials delivered by the suppliersHandled the tasks of implementing and accessing quality assurance to production lineAssigned the tasks of evaluating the performance of the employeesResponsible for correcting defective procedures as per the instructions of Quality… Show more Handled the tasks of performing Quality Assurance testing by applying the standard proceduresAssigned the responsibilities of preparing quality assurance reportsResponsible for checking the quality of raw materials delivered by the suppliersHandled the tasks of implementing and accessing quality assurance to production lineAssigned the tasks of evaluating the performance of the employeesResponsible for correcting defective procedures as per the instructions of Quality Assurance Specialist Show less

Assigned the tasks of conducting quality testing and evaluating the results with the help of supervisorsHandled the tasks of monitoring and supervising production policies and activities to ensure compliance with the guidelines of quality controlAssigned the tasks of documenting conducted tests on production lineResponsible for updating the results of Quality Assurance testing to production supervisorEnsured that quality assurance inspections are completed in a proper… Show more Assigned the tasks of conducting quality testing and evaluating the results with the help of supervisorsHandled the tasks of monitoring and supervising production policies and activities to ensure compliance with the guidelines of quality controlAssigned the tasks of documenting conducted tests on production lineResponsible for updating the results of Quality Assurance testing to production supervisorEnsured that quality assurance inspections are completed in a proper mannerHandled the tasks of providing assistance to QA departments to ensure compliance with the quality standards of the organizationResponsible for monitoring production testing to identify major problemsMaintained technical files and documents to establish quality standards throughout the production line Show less