Over past 18 months role had transitioned from typical business analysis responsibilities to accountability for project implementations and the successful testing associated with those implementations. Accountable for direct communication of project and programme status to senior stakeholders. Programmes of work included a number of the successful implementation / migration projects moving TSB Bank to Banco Sabadell Systems / Infrastructure Key responsibilities  Requirements gathering, creating Epics/User Stories People and Task Management of Test Analysts  Oversight and accountable for defect management resolution (Jira)  Tracking performance of projects and programmes  Accountability for ensuring blockers are removed when impacting high profile projects  Senior Stakeholder Management throughout the bank  Moving TSB Bank to Banco Sabadell Systems/Infrastructure  MI Reporting  Ensure scrum values and processes are followed

Accountable for the implementation of, and ongoing management of, user access management across the bank. Key responsibilities  Development and maintenance of the joiners/movers/leavers process  Support and embed the governance processes in relation to user access management  Support role profile owners in understanding their accountabilities  Manage day to day activities to ensure that revalidation and recertification activities are completed by Business Units  Create and maintain User Access Profiles  Stakeholder Management  Management of Risks & Issues  MI Reporting  Deputising for Manager

Manage and administer, through analysis, the Avaya Aura Communication Manager platform. (ASA, Avaya IQ OAM, Verint Call Recording). Co-ordination of incidents, problems and changes on the Avaya VOIP system, interacting with 3rd party suppliers, ensuring delivery is in line with expectations & SLAs. Build,Test, Implement and support a Multi-Channel approach (Voice, SMS, Web-Chat, E-Mail). Troubleshooting, Call Routing, creating and updating VDNs, Vectors, IVRs. Daily Management of the Call Media Enterprise Predictive Dialler. Projects WorkSystems Testing/UATSteakholder Management Through analysis formulate recommendations, based on robust methodologies, to improve platform delivery becoming the eyes and ears of the Operations leadership team.

Member of a multi-skilled IT infrastructure teamPivotal in upgrade of Endsleigh’s 4 Telephony platforms to one solution (Avaya Aura).Avaya Aura/BT NGCC – System Configuration, Implementation, Change Management, 3rd Party Co-ordination. Project DeliveryMobile Device (Apple iPhone) - Management & Support. Business Continuity Management. IT Security – Management, Procedures. System testing and implementation. Ensure IT policies, procedures and controls are developed, maintained and audited. Out of hours support

Financial Crime Project DeliveryInvestigations of PEPs, Terrorist Lists, Suspicious activity. SMEManagement Information Report Writing