Nik Kachinsky Email & Phone Number

Kyiv, Kyiv City, Ukraine

Sweden

Poland

Worked primary with internal admin tool and couple of end user features. - Gathering requirements from stakeholders (Head of Support, Head of Risks, Head of Operations, Product Manager, CEO)- Writing BRDs, supported by BPMN diagrams, presenting and aligning it with stakeholders- Close communication with design team to create prototypes that aligned with requirements- Creating SRS type documentation with functional requirements, use cases. Lately User Story format was implemented for small feature descriptions- Approving documentation with QA lead, PM and Dev lead- UAT of created functionality on Dev env.

Kyiv, Kyiv City, Ukraine

- CustDev with existing and potential clients, writing Tech Specification for all my products, communication with stakeholders and other Product Managers, UX\UI designers, BAs. - Writing tech specifications for API for developers & for end-users.Took part in next projects as Product Manager:1. ShortURL for SMS affiliate team. From scratch to final landing page. In growth phase now.2. 2FA - SaaS service for simplifying log-in process and sending verification codes via SMS, Voice, Email, so on. Currently is in development stage.3. Monitoring system based on different Telegram bots that are now important part for a lot of business processes.4. Analyzing and describing features for our admin panel received from all departments

Kiev Region, Ukraine

Taking up new projects inside the company to support with my team (Testelium, Mobirich, On-Premise Omniway messaging platform) - Project and Product management inside the company - Close communications with stakeholders and dev team to solve the difficulties the fastest - Taking part in business meetings with partners as Integration Manager - Creating the Work plan for Support team members - Controlling the quality of provided support to existing and new customers and partners - Teaching and supporting new support agents - Writing new and updating current support scripts

Kiev Region, Ukraine

- Manage and solve problems with API (REST API, XML), SMPP and integrations - Investigate web server, service, infrastructure and application failures - Assist with UAT and documentation of new enhancements and bug fixes - Provide support during release installation and technical planed works - Quality control of closed tickets in helpdesk - Working like a part of the Customer Support Department when it needed - Provide reports on issue progress, status, etc. to management - Create and keep updated a known issues database with solutions

Kiev Region, Ukraine

- Provide reports on issue progress, status, etc. on Customer's requests - Manage and solve problems - Create and keep updated a known issues database with solutions - Assist with UAT and documentation of new enhancements and bug fixes - Provide support during release installation and technical planed works