Consultant, loyalty outsourcing leader, integrated offshore loyalty resource provider and strategic advisor specializing in designing, revamping, transforming, supporting and managing loyalty programs as digital and data business assets for airlines, retailers, mall operators, financial cards, loyalty management systems and many other sectors. This is powered by a detailed understanding of the inner workings of loyalty programs together with unrivalled hands-on experience on what it takes to monetize them most effectively. My experience includes strategy, economics, technology, mobile app and digital, operations, rewards, partnerships, communications and data analytics. In addition to loyalty programs, I see the need and opportunity with new payment methods and other financial products being fed by data-driven marketing and loyalty programs. I have extensive experience in loyalty payment cards including cobrands, new forms of payment and other financial products inclusion in programs such as insurtech. I am passionate about customer loyalty and the evolution of traditional loyalty programs into lifestyle ecosystem programs as a foundation for digital and data-driven businesses. I have extensive experience structuring and building high-performance teams, designing and leading for growth and managing businesses. I have over 20 years’ experience in CRM and loyalty globally. I have consulted on all aspects of program design and management and I am a regular speaker at loyalty industry events. I am an entrepreneur and international business leader. I have pitched for investment successfully to build a next-gen airline led lifestyle loyalty program, creating a loyalty ventures business with a $130m valuation in the Philippines and worked on the successful spin-off into DAVI - a digital, data and loyalty business for Gokongwei Group (JG Summit). I have global experience having lived and worked in the UK, Australia, Singapore, USA, Vietnam and the Philippines and have worked most extensively around Asia Pac but also in Europe, Middle East and North America My talent is in thinking strategically, generating ideas, solving business issues and forming teams to build and manage a business in the loyalty, CRM and data space. I am analytical with business acumen and have built and managed large commercial partnerships. #LoyaltyPrograms #FFP #Payments #Data #Analytics #LCCLoyalty #Airlines #NextGenLoyalty
-
Founder And Chief Executive OfficerLoyalty Connectos Sep 2023 - PresentSingaporeWe provide on-demand resourcing solutions for growing businesses. Extend your core team’s capabilitywith low-cost, specialized talent.We’ll connect you with experienced, ready-now resources: managed by you, employed by us. Loyalty ConnectOS sources the best-fit people for your needs. We’re experts in loyalty programs, digital and data businesses, and know the right expertise to get the job done. We place candidates across a range of industries and functions. Fill short-term gaps or permanent positions with high-quality, experienced resources at a fraction of the cost of contracting or hiring locally,including:• Data analysts• Campaign execution teams• Contact Centre• Operations specialists• IT development, support and configuration experts Find the skills you need without the hassle. Give us your role requirements and we’ll take care of everything else: sourcing, screening, onboarding, HR, Legal and Compliance, technology, team wellbeing, and a world-class workplace.Unlike traditional offshoring, your new hires are onboarded directly into your team, aligned to your brand values and work directly for you. You’ll manage their day-to-day workload, career development and stipulate working hours that suit your businessGlobal talent, specialist skillsLoyalty ConnectOS selects candidates from a highly educated, experienced talent pool based in Manila. The Philippines is the preferred location for global outsourcing, due to the caliber of university-qualified, English-speaking professionals, geographical accessibility, and targeted government investment in the industry. We embrace hybrid and flexible working models and achieve market-leading engagement and retention scores, underpinned by an exceptional work environment and employment practices. When you partner with Loyalty ConnectOS, you’re partnering with a top-rated employer, independently validated by employee reviews on recruitment platforms like Jobstreet and Indeed.
-
Founder And Managing DirectorUrban Leopard Ventures Jan 2020 - PresentSingaporeHelping companies design, build, enhance and manage loyalty, analytics and data monetization programs• Recently worked on the design and implementation of two new loyalty programs and digital businesses in ASEAN and North America• Developed a partnerships governance model and use cases for a large ASEAN retail loyalty program• Design of a loyalty program and digital ecosystem for a new airline concept in Asia Pacific• Business development and advisory for a new redemption on e-commerce platform -
Executive AdvisorLoyalty Juggernaut May 2022 - Present -
Consultant Partner NetworkOn Point Loyalty Mar 2020 - PresentPhilippines -
Head Of Commercial - Founding Team MemberData Analytics Ventures, Inc. Jan 2019 - Jan 2020Manila, National Capital Region, PhilippinesFounding team and leader of the commercial function for DAVI – loyalty, digital and data spin-off from Cebu Pacific, for JG Summit and Robinson’s Retail. Responsible for the transition of GetGo into DAVI, developing the commercial proposition and oversight of Robinson’s Rewards coalition program. -
Founder Of Loyalty Business - General Manager - LoyaltyCebu Air Pacific Air Jan 2014 - Jan 2019ManilaSuccessfully pitched to the board for investment. Built a coalition loyalty program business for Cebu Pacific valued at $130 million. Responsible for every aspect of setup and management of the loyalty program business.General Management• Designed, launched and managed all aspects of the Philippines’ first lifestyle rewards program including strategy, mobile app, data analytics, marketing, IT, operations, finance and rewards• Identified, negotiated and launched 250+ partners including Grab, Petron (fuel retailer), Robinson’s Department Store/Supermarket, and Lazada• Cobrand financial cards – credit, debit, prepaid and virtual prepaid. Team Leadership• Recruited and led a new startup team of 39 staff to manage the loyalty program and the division through to spin off. Financial Management and Business Planning• Strategic and financial planning including valuation and spin-off• Data monetisation plan and roadmap• Full P&L ownership• Forecasting, budgeting and financial management to meet targets -
Svp Asia PacificAimia Inc Apr 2006 - Dec 2013Singapore• Managing Director for Singapore, Malaysia, Hong Kong, Kuwait (transferred to EMEA 2008), India (opened 2009) and Japan (opened 2010). Board director of Indonesia company• Business growth – identifying, qualifying and progressing major opportunities for coalition, proprietary loyalty and analytics across Asia.• Responsibility for managing loyalty program delivery, strategy, research, data analysis, communications, IT, operations and rewards• Direct management of 400 people across Asia. • Full P&L responsibility and development of strategic business plan• Clients: Malaysia Airlines, Kingfisher Air, VISA, Standard Chartered Bank, P&G, WingTai, ExxonMobil, Garuda and Telkomsel. -
Business Management DirectorCarlson Marketing Jun 2001 - Mar 2006Sydney, New South Wales, Australia• General management of account team, analytics team, rewards team• Business development and financial management• Clients: Commonwealth Bank of Australia, Virgin Australia, Citibank, Diner’s Club, AMP Bank, GM Holden, Toyota, GMAC, Isuzu, BATA, NEC, Qantas and Sola. -
Business DirectorGeorge Patterson Bates 2000 - 2001Sydney, New South Wales, AustraliaCRM agency - consultancy for the Optus account.
-
Account DirectorCarlson Marketing Mar 1996 - May 2000London, England, United KingdomLoyalty marketing agency - designing and managing loyalty programs for Eurotunnel, Eurostar, British Airways and Forte Hotels
-
Corporate Marketing AssistantCredit Suisse Oct 1994 - Mar 1996London, England, United Kingdom -
International Marketing AssistantXerox Aug 1992 - Aug 1993Marlow, England, United Kingdom
Frequently Asked Questions about Nik Laming Clmp
What company does Nik Laming Clmp work for?
Nik Laming Clmp works for Loyalty Connectos
What is Nik Laming Clmp's role at the current company?
Nik Laming Clmp's current role is Founder and Chief Executive Officer.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial