Nik Measures
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Nik Measures Email & Phone Number

Director and owner of Nikelem Holdings Limited at Freelance Author, Writer and Blogger
Location: Haydock, England, United Kingdom 8 work roles 2 schools
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Current company
Freelance Author, Writer and Blogger
Role
Director and owner of Nikelem Holdings Limited
Location
Haydock, England, United Kingdom
Company size
223 employees

Who is Nik Measures? Overview

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Nik Measures is listed as Director and owner of Nikelem Holdings Limited at Freelance Author, Writer and Blogger, a company with 223 employees, based in Haydock, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Nik Measures.

Nik Measures previously worked as Director at Nikelem Holdings Limited and Freelance Author, Writer and Blogger at Freelance Author, Writer And Blogger. Nik Measures holds B(Eng) Hons, Engineering Acoustics And Vibration from University Of Southampton.

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Freelance Author, Writer and Blogger

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Profile bio

About Nik Measures

• Dedicated ITIL professional with experience: who constantly strives to deliver first class, excellent service to make a real difference to customers. Excels within teams and collaborates successfully at all levels to deliver services and projects on time. Consistently achieves customer satisfaction rankings, delivery and improvement of KPI’s and turnaround of under-performing operations.• A wealth of experience in providing remote support to internal and external customers. Consistently achieves both targets and stretch targets to deliver speedy and quality solutions. Backed up with a first class customer service attitude with both care and after call care for customers. Excellent written and verbal communication skills and works effectively and efficiently with customers, colleagues and suppliers. Always willing to learn and adapt to new technologies and sharing knowledge within teams. Skill set includes:Citrix: Desktop Director, XenCenter, XenApp, NetScaler. Veeam backup and replication Rubrik and Veritas/Symantec Backup Exec. SolarWinds Sophos Enterprise Console and Sophos CentralWindows Server 2008/2012/2016 Windows 7/8/10Windows Active Directory VMWare vSphereMimecast Exchange 2010/2013/2016Microsoft Office 2016I am also a dedicated freelance author, writer and blogger & writing my first novel. New website now under development ! https://www.nikmeasures.comhttp://nikmeasures.booklikes.com/

Listed skills include Itil, Incident Management, Active Directory, Change Management, and 9 others.

Current workplace

Nik Measures's current company

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Freelance Author, Writer and Blogger
Freelance Author, Writer And Blogger
Director and owner of Nikelem Holdings Limited
Website
gregbarrett.org
Employees
223
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Company profile
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8 roles

Nik Measures work experience

A career timeline built from the work history available for this profile.

Director

Current
Nikelem Holdings Limited

Providing IT consultancy services to businesses and individuals.

Mar 2019 - Present

Service Desk Analyst

Suttons Transport Group

Widnes

  • Providing 1st and 2nd line, on-site and on call support to the global employees of Suttons Transport Group. Proactive Alert monitoring
  • Dealing with all forms of communications from customers (telephone, web portal, chat) and raising Incidents, Requests and Changes when appropriate, ensuring all information is clearly and accurately recorded on tickets.
  • Triaging escalated incidents by accurately assessing impact and investigating issues in a timely manner, whilst adhering to Service Level Agreements
  • Escalating tickets to 3rd parties and vendors; then proactively chasing.
  • Owning and managing my own ticket queue as well as escalating incidents in line with Service Level Agreements.
  • Mentoring new and existing members of the team to share knowledge of both technical skills and process/business knowledge
Sep 2014 - Mar 2019

Technical Support And Systems Officer

Ardent Credit Services Ltd
Jun 2013 - Aug 2014

Service Desk Analyst

Cce

My role involves supporting all employees of the Guoman and Thistle group of hotels via telephone and remote dial up (including VPN, RDP and thin client) on a range of current technology platforms including W2003/2008 Server, Exchange 2010, VMware, Citrix, Linux, Novell with LAN/WAN support. Monitoring Cisco routers/switches using SolarWinds. Active.

Aug 2009 - Jun 2013

Service Centre Team Leader

Bupa

Job Purpose:Leading a Multifunctional team that handle large call volumes of telephone based transactions and online requests. Responsible for break/fix service associated with the provision of an agreed IT service, to BUPA businesses and Group Functions in the UK and occasionally other BUPA locations, where the reliability/availability and performance.

Feb 2006 - Jun 2008

Service Desk Team Leader

Boc Gases

Ensuring easy access to all BOC IM services for all usersManaging the UK incident support staff to ensure consistent and high quality of incident management, escalation and complaint service to usersMaintaining an effective and efficient UK Service Desk.Ensuring continuous improvement of services provided to users.

Mar 2001 - Sep 2005

Service Desk Analyst

Boc Gases

Providing first-level software/hardware support for the company's employees (circa 3300)Logging these calls into the Remedy database.Analysing problems and diagnosing appropriate level of resolution.Providing an overall resolution rate of 65%Password resets/Systems Access facilities for all systems.Daily contact with all IM support staff and third party.

Jan 1998 - Feb 2001
Team & coworkers

Colleagues at Freelance Author, Writer and Blogger

Other employees you can reach at gregbarrett.org. View company contacts for 223 employees →

MS Martha Stettinius Martha Stettinius Colleague at Freelance Author, Writer And BloggerTompkins County, New York, United States, United States View → LE Lonna Enox Lonna Enox Colleague at Freelance Author, Writer And BloggerRoswell, New Mexico, United States, United States View → AS Alexandra Senfft Alexandra Senfft Colleague at Freelance Author, Writer And BloggerGreater Hamburg Area, Germany View → TW Tiff Welsh Tiff Welsh Colleague at Freelance Author, Writer And BloggerLakeland, Florida, United States, United States View → KB Ky Boswell Ky Boswell Colleague at Freelance Author, Writer And BloggerKingston Upon Hull, England, United Kingdom, United Kingdom View → AF Anthony Fajana Anthony Fajana Colleague at Freelance Author, Writer And BloggerNigeria, Nigeria View → SG Simon Griffiths Simon Griffiths Colleague at Freelance Author, Writer And BloggerGreater Manchester, England, United Kingdom, United Kingdom View → TJ Tim Jones Tim Jones Colleague at Freelance Author, Writer And BloggerSan Diego, California, United States, United States View → MT Matthew Tormey Matthew Tormey Colleague at Freelance Author, Writer And BloggerGreater Boston, United States View → GB George Beasley George Beasley Colleague at Freelance Author, Writer And BloggerLake Waccamaw, North Carolina, United States, United States View →
2 education records

Nik Measures education

Education record

Rainford High School
FAQ

Frequently asked questions about Nik Measures

Quick answers generated from the profile data available on this page.

What company does Nik Measures work for?

Nik Measures works for Freelance Author, Writer and Blogger.

What is Nik Measures's role at Freelance Author, Writer and Blogger?

Nik Measures is listed as Director and owner of Nikelem Holdings Limited at Freelance Author, Writer and Blogger.

Where is Nik Measures based?

Nik Measures is based in Haydock, England, United Kingdom while working with Freelance Author, Writer and Blogger.

What companies has Nik Measures worked for?

Nik Measures has worked for Nikelem Holdings Limited, Freelance Author, Writer And Blogger, Suttons Transport Group, Ardent Credit Services Ltd, and Cce.

Who are Nik Measures's colleagues at Freelance Author, Writer and Blogger?

Nik Measures's colleagues at Freelance Author, Writer and Blogger include Martha Stettinius, Lonna Enox, Alexandra Senfft, Tiff Welsh, and Ky Boswell.

How can I contact Nik Measures?

You can use AeroLeads to view verified contact signals for Nik Measures at Freelance Author, Writer and Blogger, including work email, phone, and LinkedIn data when available.

What schools did Nik Measures attend?

Nik Measures holds B(Eng) Hons, Engineering Acoustics And Vibration from University Of Southampton.

What skills is Nik Measures known for?

Nik Measures is listed with skills including Itil, Incident Management, Active Directory, Change Management, Outsourcing, Project Delivery, It Service Management, and It Management.

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