Service Delivery Operations Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Nik M. Email & Phone Number
Service Delivery Operations Manager
at
SpryPoint
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Operations Manager
Location
Blockhouse, Nova Scotia, Canada
Company size
Who is Nik M.? Overview
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Quick answer
Nik M. is listed as Service Delivery Operations Manager at SpryPoint, a with 22 employees, based in Blockhouse, Nova Scotia, Canada. AeroLeads shows a matched LinkedIn profile for Nik M..
Nik M. previously worked as IT Head of Customer Success & Services at Genesys and Senior Manager, IT - Lead for Professional Services and Marketing at Genesys. Nik M. holds Bachelor Of Laws - Llb, Law from University Of Warwick.
Company email context
Email format at SpryPoint
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SpryPoint
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Profile bio
About Nik M.
Highly motivated, success driven and hands on applications leader with extensive experience developing and maintaining strong cross team partnerships and with external vendors. Key member of the IT and CIO management team as a trusted advisor, supporting thousands of users within the organization in multiple business functions, including Professional Services, Customer Care, Customer Success, Training, Sales, Marketing and Partner Management. Exceptionally dedicated professional with strong communication, organizational and interpersonal skills, project management, budget management, policy development, process development/re-engineering, resource planning, solutions design/architecture and development skills. Experienced in working with regional and distributed global remote teams to achieve successful project deliveries on time and on budget.Proven talent and passion for aligning functions and processes to achieve increased efficiencies and maximize business impacts. Specialities:- Project Management
Current workplace
Nik M.'s current company
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Sprypoint
9 roles
Nik M. work experience
A career timeline built from the work history available for this profile.
It Head Of Customer Success & Services
IT Head of CS&S, leading a team of project managers, analysts and developers with primary focus on supporting the IT solutions and services for the Customer Success, Customer Care, Professional Services and Education groups within Genesys. Primary project leader for Salesforce ITGC and SOX compliance
May 2021 - Jan 2023
Senior Manager, It - Lead For Professional Services And Marketing
IT Go to Market manager, primarily supporting the Professional Services and Marketing teams, and integrations with salesforce and external platforms, including Marketo, Eloqua, GenesysProject, NetSuite ERP. Responsible for Genesys salesforce Lightning migration program
Jul 2020 - Apr 2021
It Manager
IT Manager for Professional Services, supporting integrations to corporate IT platforms including salesforce and OpenAir PSA
Jun 2016 - Jun 2020
It Lead Developer
IT Lead Developer for Professional Services integration with salesforce and Professional Services Automation platform administration. Support for Sales customizations within salesforce
Jan 2015 - May 2016
Lead Ps Engineer, Services Engineering
Technical lead and architect for PSA tools, PS processes and PS Project Manager training. Systems architect and lead administrator for PSA tools including Tenrox and OpenAir, working closely with IT for corporate platform integrations, including salesforce
Jan 2007 - Dec 2014
Technical Project Manager, Professional Services
Technical project manager and lead for professional services, specializing in large scale architectures and solutions, CRM integrations and technical team leadership. Worked on process, team and systems integration for VoiceGenie PS into Genesys
Jun 2005 - Dec 2006
Senior Principal Consultant, Emea Profesional Services
Technical Lead for United Kingdom PS and EMEA, specializing in multi-site contact centre architectures and solutions, complex integrations, routing, reporting and custom CRM integrations and custom solutions development
May 2000 - May 2005
Analyst/Programmer, It
Analyst programmer in the Offshore Systems and Call Centre IT teams. Technical lead for CTI integrations and CRM solutions
Aug 1994 - Apr 2000
Team & coworkers
Colleagues at SpryPoint
Other employees you can reach at sprypoint.com. View company contacts for 22 employees →
CM
Chris Macdonald
Colleague at SprypointCharlottetown, Prince Edward Island, Canada
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MA
Meghan Adams
Colleague at SprypointCornwall, Prince Edward Island, Canada
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SK
Simarpreet Kaur
Colleague at SprypointOttawa, Ontario, Canada
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DG
Douglas Gardner, Bsc Pmp
Colleague at SprypointHalifax, Nova Scotia, Canada
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LS
Lucy Stawiarski
Colleague at SprypointAncaster, Ontario, Canada
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EC
Elyssa Camille Guiang
Colleague at SprypointGuelph, Ontario, Canada
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MC
Matt Clarke, Pmp, Csm®
Colleague at SprypointToronto, Ontario, Canada
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EB
Emmanuel B.
Colleague at SprypointCharlottetown, Prince Edward Island, Canada
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MP
Melanie Pellerine
Colleague at SprypointGreater Toronto Area, Canada
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CD
Casey Dowd
Colleague at SprypointToronto, Ontario, Canada
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Chris Macdonald
Colleague at SprypointCharlottetown, Prince Edward Island, Canada
View →
MA
Meghan Adams
Colleague at SprypointCornwall, Prince Edward Island, Canada
View →
SK
Simarpreet Kaur
Colleague at SprypointOttawa, Ontario, Canada
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DG
Douglas Gardner, Bsc Pmp
Colleague at SprypointHalifax, Nova Scotia, Canada
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LS
Lucy Stawiarski
Colleague at SprypointAncaster, Ontario, Canada
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EC
Elyssa Camille Guiang
Colleague at SprypointGuelph, Ontario, Canada
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MC
Matt Clarke, Pmp, Csm®
Colleague at SprypointToronto, Ontario, Canada
View →
EB
Emmanuel B.
Colleague at SprypointCharlottetown, Prince Edward Island, Canada
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MP
Melanie Pellerine
Colleague at SprypointGreater Toronto Area, Canada
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CD
Casey Dowd
Colleague at SprypointToronto, Ontario, Canada
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1 education record
Nik M. education
FAQ
Frequently asked questions about Nik M.
Quick answers generated from the profile data available on this page.
What company does Nik M. work for?
Nik M. works for SpryPoint.
What is Nik M.'s role at SpryPoint?
Nik M. is listed as Service Delivery Operations Manager at SpryPoint.
Where is Nik M. based?
Nik M. is based in Blockhouse, Nova Scotia, Canada while working with SpryPoint.
What companies has Nik M. worked for?
Nik M. has worked for Sprypoint, Genesys, and Banco Santander.
Who are Nik M.'s colleagues at SpryPoint?
Nik M.'s colleagues at SpryPoint include Chris Macdonald, Meghan Adams, Simarpreet Kaur, Douglas Gardner, Bsc Pmp, and Lucy Stawiarski.
How can I contact Nik M.?
You can use AeroLeads to view verified contact signals for Nik M. at SpryPoint, including work email, phone, and LinkedIn data when available.
What schools did Nik M. attend?
Nik M. holds Bachelor Of Laws - Llb, Law from University Of Warwick.
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