Quality Assurance with an eye for customer experienceWith over eight years of experience in customer experience and quality process improvement, I'm passionate about delivering excellence and innovation. As a Quality Process Analyst at Sonos, I applied my skills in Confluence, Jira, and Lean Six Sigma tools to design, implement, and monitor quality standards and metrics for various products and processes. I also collaborated with cross-functional teams to identify and resolve issues, optimize workflows, and enhance customer satisfaction. Previously, as a Customer Experience Specialist at Sonos, I provided product support and technical assistance to customers, dealers, and distributors, ensuring a positive and consistent experience across multiple channels. I also contributed to the development and improvement of product documentation, training materials, and feedback mechanisms. My core competencies include quality management, customer experience, product support, problem-solving, and collaboration. I am looking for a new opportunity to leverage my domain expertise and competencies to create value and impact.