Nika Sysyuk Email & Phone Number

Poland

Cracow, Małopolskie, Poland

Ottawa, Ontario, Canada

• Demonstrated exceptional performance and dedication, resulting in rapid promotion to simultaneously manage 2 key roles within the organization.
• Created a customized Excel program that automates email creation in Outlook and auto-fills documents, which reduced the team's time spent on repetitive tasks and enhances productivity.
• Proficiently managed administrative tasks, demonstrating a strong command of procedures, documentation, and coordination to ensure smooth and efficient workflow in the office.

Cracow, Małopolskie, Poland

• Based on solution design workshops and analysis, prepared system specifications and contributed to project methodology deliverables including technical and support documentation.
• Worked on configuration and on-time delivery of technologically complex accounts, in cooperation with other 4 departments.
• Prepared reports and organized meetings with the project team and key stakeholders to keep project deliverable schedules on track.

Cracow, Małopolskie, Poland

• Successfully developed and implemented a template that has led to a significant 65% reduction in repetitive customer requests. This accomplishment not only resulted in a more streamlined process but also helped to.
• Managed up to 8 projects at a time while coordinating customer onboarding and related tasks within time constraints.
• Provided multi-channel support and utilized best customer service techniques. Achieved a customer satisfaction rating of 4.8/5.

Bachelor'S Degree, Communication, Journalism, And Related Programs

Activities and Societies: Radiofonia 100.5 FM

Master'S Degree, Managment