Nika M. Email & Phone Number

Honolulu, Hawaii, United States

"Ensures clinicians and patients have all the information and help they need to provide care and be taken care of."In this role, I act as a bridge between patient and provider, as well as patients and other members of their existing care teams - from cardiologists to home health aids. I, along with my fellow admins, handle the "backend" of our digital platform: sending out lab orders, referrals, prior authorizations, and completing other crucial documents necessary for establishment/continuity of care.As I started while the company was still relatively small, I've been fortunate enough to watch our team grow. I have frequent, open discussions on existing processes and provide feedback on new ones we hope will allow us to laser-focus on our goals to provide safe, comprehensive care to our existing patients as well as those to come.We've partnered with a major insurance payor this year, and as a result, I have become well-accustomed to exploring and explaining insurance benefits, seeking out local in-network options (as well as low-cost options for our uninsured DTC patients), and constructing authorization request and appeals for new/continued drug therapy & specialist visits. I have been lucky enough to share as much as I've learned with my fellow admins, and have seen my team grow faster than I'd ever imagined possible. From the individual systems we use daily, to de-escalating patients in our inbox, the opportunity to teach a skill (or two!) has reinforced mine as well as given me the chance to give back.

Honolulu County, Hawaii, United States

I joined TANE not long after our doors first opened and was 1 of 2 of our regular hosts throughout my time there. Though I cannot claim responsibility for TANE's prestigious Hale ‘Aina and ‘Ilima award wins - the food and my teammates can take ALL the credit. That said I can say with 100% certainty that I was the first impression of hundreds - if not thousands - of guests. I've gotten the opportunity to speak with so many people from all walks of life, and in doing such have learned to build rapport with unfamiliar faces while providing service with a smile. From grateful vegans to pleasantly surprised omnivores, I have learned to meet people where they are and do the best I can, how I can. We were (and still are!) booked out nearly every night, and have faced frustrated guests waiting - for tables, food, attention - but have ended each night will my heart full, knowing that in the end, I was able to quell any small fire that had broken out while my back was turned throughout the night.

Honolulu, Hawaii, United States

Performed administrative tasks such as filing patient records, scheduling and checking patients in for appointments, etc. Performed MA tasks, such as blood draws, standard immunizations, ultrasound assistance, PRP assistance, etc.Performed tech-related tasks such as the solo creation and management of https://drblanechong.com, the launch of our "Telehelp" program during the start of the COVID-19 pandemic, assisted patients with gaining access to telehealth platforms, provided general office technical support.

Kansas City Metropolitan Area

Led a council of 10-15 youth and young adults as we worked to dispel the stigmas surrounding mental illness in the KC metropolitan area.

Education record

Education record