Nikalus Kinter Email & Phone Number

• Responsible for overseeing the product lifecycle, merchandise presentation and receiving.• Deliver and grow sales and other business metrics year-over-year through optimizing merchandise presentation, zone maintenance and customizing merchandise selection.• Observe, mentor and motivate booksellers ensuring they consistently engage customers and enthusiastically model our selling behaviors, culture and other company initiatives. • Assist with and effectively resolve employee and customer issues in partnership with the store manager ensuring compliance with all policies, procedures and core values.• Responsible for replenishment and ordering of products to capitalize on current and future sales trends. • Support a successful business development program through accurate and timely processing, staging and shipping of orders.• Control shrink and expense by accurately completing and submitting all tracking and receiving paperwork, and ensuring that processes are followed. • Perform as Manager-On-Duty, capitalizing on sales opportunities and deliver operational excellence

United States

• Supervise customers’ on-site inventories, at the various customer locations, utilizing RGIS standardized processes • Manage inventory flow plans, effectively direct and guide Inventory Associates during the inventory process, and ensure Perfect Event standards are met • Exhibit exemplary customer service, including but not limited to, professional and timely communication, having a sense of urgency, and meeting expected service levels • Responsible for leading my inventory team through inventories. I had to ensure inventories were completed accurately and professionally

United States

• Provided customer engagement in a positive and approachable manner. • Assisted in maintaining a clean, well-stocked store for customers during their shopping experience. • Unloaded merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocked shelves and recovers merchandise in the store. • Accurately handled customer funds and processes transactions using the POS system. • Remained constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

United States

• Implemented the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.• Ensured that all Team Members complete their Shift Excellence tasks for their assigned position(s) and present a neat clean appearance and wore company uniform.• Personally demonstrated the Customer needs are the highest priority.• Ensured food safety, quality and accuracy of orders.• Resolved customer complaints quickly while maintaining positive customer relations.• Cooperated with peers and worked with fellow employees as part of a team, helping others as needed.• Took independent action, showing initiative by taking independent action and maintained a high activity level. • Provided ongoing constructive and complimentary feedback to Team Members • Actively participated in the training of Team Members.• Handled conflicts constructively and works with RGM to achieve resolution.• Assisted Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.• Oversaw proper product preparation, rotation, portioning, cooking and holding times.• Assisted RGM with facility maintenance and ensure health and safety standards are followed at all times.

General Studies

General Studies

High School Diploma, General Studies