Nik Dukhovnikov Email & Phone Number

San Francisco, California, United States

Currently leading the design of Dropbox's support section, implementing data-driven strategies to significantly improve user interaction and streamline the experience for a vast user base.

Amsterdam, North Holland, Netherlands

• Led the design strategy for the world's largest luxury marketplace, resulting in a significant increase in conversion to inquiry.• Conducted continuous user research and data analysis to improve usability and maintain a consistently positive NPS score for millions of monthly users.• Designed a dashboard for business users, enhancing listing management and performance tracking, and implemented listing promotion functionality.• Established a design process tracking system in Asana, streamlining collaboration and speeding up handoffs.• Created a design system to facilitate consistent design standards and improve team efficiency.

Moscow City, Russia

• Led the design process and mentored junior designers on complex e-commerce projects, managing everything from initial brief to delivery, including customer journeys, user personas, wireframes, visual designs, and handoff.• Launched major projects as a lead and participated in several others as a designer or advisor.• Collaborated with project managers to define design scope and create project roadmaps.• Rapidly promoted from mid-level to team lead, demonstrating leadership and impact through client presentations, negotiations, and stakeholder collaborations.

Moscow City, Russia

Designed corporate websites, online stores, landing pages and iOs apps for businesses, startups and entrepreneurs from different industries. Collaborated directly with business owners to define project, present design and collect feedback.