Nikesh Kumar Email & Phone Number

Delhi, India

Noida

*Collaborating with vendors such as Amazon, Flipkart, TataCliq for sale of Backpack.*Responsible For Processing & Shipment Of Daily Orders With Accuracy*Data*Performing various sales operations activities such as product selection, listing, pricing, product content management, stock planning, and delivery.*Monitoring payment reconciliation and booking with account department in order to ensure smooth business operations Tracking of account health, operating price, customer experience on E-marketplace*Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance* Taking care of Accounts receivable and Payment reconciliation of online source (Amazon, Myntra, Flipkart, Paytm.)* Taking care of month-end and year-end closing with accounting team.* Responsible for all the agreements of offline , Online & Hyper Retail Channels.* 100% Penetration of the products Pan India across channels( Croma, Corporate, Amazon, Flipkart, Myntra, Ajio,Etc)

New Delhi Area, India

* Coordinate the repair and maintenance of office equipment (Plumber, Electrician, A/C vendor, etc.) Talk to various vendors and get quotes Office repair work, furniture, purchase of equipment, etc.* Take care of the Sales visit plan and booking tickets, hotel rooms, etc .accordingly.* Arranging a Meeting/ Conference room whenever required. * Maintain stock and inventory details Provide general administrative and clerical support- Xerox, Scanning, Filing. Assist Accounts and HR departments as required issue salary slips, birthday / festival celebrations Ensure the contact list is updated for all the locations.* Monitoring Conveyance Claims made by Sales Team.* Cost Control, monitoring admin/ operating expenses, preparing monthly.

New Delhi Area, India

• Providing feedback to field operations & Process innovation team based on feedback/input received from customers/Market & ensure the effective change in the field operations.• Interacting with service network/cross-functional dept/sales channel across hierarchy levels for smooth execution of service processes & niche customer experience.• Identifying pain areas by preparing a detailed case study & evaluates them to convert customer service into customer delight.• Responsible for providing solutions & timely closures of all escalated cases with the help of our Senior Managers.

Gurgaon, India

• Working with Legal Team, Handling service & Sales escalation routed Call center, branches, Customer Mails & CDRF Notice, Advocate Notice, Customer Notice.• Interaction with RSM's / BSM’s /ASM’s/ service centers network to resolve the cases to avoid further legal obligations & litigations against Panasonic.• Working with Social Media Escalation Team, wherein customers insisting on something beyond the Panasonic policy and escalate the case on Facebook, Twitter handles Or Google. Working with Exchange & Refund Team Coordinating with service centers, ASM, BSM and RSM for speedy resolution.

Noida Area, India

• Working with VOC Escalation Team, wherein customer insisting for something beyond the Panasonic policy and escalate the case in Helpline Desk , CEO Desk & Higher Authority.• Worked with Exchange & Refund Team• Coordinating with service centers, ASM, BSM and RSM for speedy resolution

New Delhi Area, India

Non Medial With Economics, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Administration - Mba