Nikesh Ashar Email & Phone Number

London, England, United Kingdom

Implement automated and manual testing process and policies.

London, England, United Kingdom

Lead the engineering team to maintain and develop our internal products and tools for reporting and Apprenticeships.Product manager for our tools and systems ensuring 99.99% uptime and maintaining SLA’s across all delivery of features.Provide a sustainable roadmap for new features and development while investigating any blockers that our engineers may have with tickets.Managed our fleet of ~300 Apple devices ensuring all devices are tracked and supported for all staff and students. Implemented MDM management across the company to comply with regulatory requirements in Apprenticeship delivery. All laptops managed remotely and updated within 7 days of new releases.Led and achieved Cyber Secure Essentials certification for Makers Academy ensuring compliance with all systems and processes.Reduced operational spend by 60% across the business with a variety of cost cutting and efficiency exercises.Developed and implemented a robust ticketing system across the company to handle staff and student enquiries. We now maintain a 24 hour SLA for all ticket responses. Own and administer our company CRM (Hubspot) ensuring compliance with GDPR and international regulations across the business.Owned financial planning and budget control for the Operations team to ensure we’re consistently operating under budget.Implemented the setting of OKRs and KPIs across the company and trained our leadership team on best practices. Oversee and manage all relationships with 3rd party suppliers, vendors and Saas contracts. Negotiated >50% discounts across the board for our Saas products.

London, England, United Kingdom

Planned and launched Apprenticeships from scratch training over 200+ students in our first 2 years.Negotiated the delivery of Government contracts across 7 different departments being delivered in a single class.Cultivated deep links within Government digital teams to empower apprentices to grow and achieve promotions on completion of their program Lead on all aspects of apprenticeships delivery from admissions through to graduation. Implemented our MVP student management software to reduce manual work by approximately 50%Hired, trained and managed 15 new members of staff to support the business. This included account managers, compliance manager and a team of delivery staff. All are still with the company today. Prepared our team to pass our Ofsted inspection culminating in a grade of “Significant Progress”Project managed over 9 months with the opening of our 3rd training centre in partnership with our client in Peterborough. Upskilled our finance team to ensure we meet the strict requirements of the ESFA by implementing processes and policies across the business.

London, England, United Kingdom

Designed our b2c customer journey from eyes on site to completed saleLaunched a scalable admission process that took handled 2000 people joiningHired, trained and built our admissions team to oversee all customer services and salesLead our engineering team to design and produce our website and admissions products with over 2000 iterations in 3 years. Continuous agile deployment of new features across the suite to ease manual workflow and reduce any repetitive work by 80%Owner of our website and metrics including Mixpanel, CustomerIO and Google Analytics

London, United Kingdom

Leading sales and marketing activities for Britannia and its subsidiariesPlanning, implementing and managing social networking profilesCompetition research and market analysisSupporting international bids for educational contracts with London & PartnersAccount management of new and existing clients Recruiting new agents and language schoolsAttending trade shows to expand the brand and recruit new studentsIncreasing brand awareness with marketing activities both in the UK and around our key marketsMarketing direction for new website and booking system

London

Managing all group enquiries with 24-hour turnaround.Contracting and negotiating ancillary products for groupsNegotiating all supplies and managing groups while on the groundTasking & managing teams to secure additional accommodationRecruiting and managing host family organisersExperience with groups from 10 - 2000 students travelling to London and across EuropeProject managed complete IT upgrade Deployed mobile devices securely to directors and staffInstalled and configured remote management of all company devicesThis role has given me unrivalled experience in being able to manage different roles and jobs at one time. My day can include anything from answering emails to managing the maintenance of the student apartments we own and operate in the building above our office. Being technically minded, the directors rely on me to handle all IT aspects of the business.

Hotel ContractingAgency ManagementSales and Marketing

Full Stack Web Development, Web/Multimedia Management And Webmaster

I am undertaking a 12 week course with Makers Academy to join the next generation of highly skilled programmers and web developers.

City University, Air Transport Studies Bsc Hons

1St, A Levels