Niketa M. Email & Phone Number

Belfast, United Kingdom

Lisburn

Personal Assistant to the CEO with reception dutiesWithin my current role, the responsibilities I undertake are as follows:- taking minutes at the monthly and quarterly company meetings- arranging travel for the CEO, directors and managers- CEO diary management- arranging seminars and conferences for CEO and Senior Management- organising company events, both internal and external - creating and managing budget spreadsheet for events- sourcing and ordering branded merchandise for events- assisting with invoice and PO reconciliation - processing deliveries and updating stockroom spreadsheet- assisting colleagues with raising purchase orders- meeting and greeting visitors and customers- setting up meeting rooms - arranging tea, coffee & sandwiches if applicable- ordering weekly fruit & milk delivery for the office

Lisburn

Belfast, United Kingdom

Belfast, United Kingdom

• My role was as a Personal Assistant to two Directors in the company, with additional duties of a Sales Administrator. • I was responsible for the maintaining of their diaries, scheduling meetings and appointments and handling their incoming and outgoing mail. • I calculated and input the mileages used in the company vehicles and ensured this was kept updated at all times. • I was responsible for typing correspondence for the Directors as requested • Completing travel arrangements (flights and accommodation) for the Directors as and when required • Managing orders, ensuring that the expected and promised delivery dates are met – updating clients and suppliers accordingly – I would check on this daily in order to manage expectations • Update and manage electronic and paper files for each client • Covering reception where needed: answering and transferring calls – greeting and assisting walk in clients • I was responsible for checking stock, managing and ordering the company stationary

Belfast, United Kingdom

• I worked on the MetLife contract within Capita, servicing existing pension policies and assisting in the establishment of new business • My specific role would be known as “pipeline” or chasing – responsible for chasing the status of transfers from one pension scheme to the MetLife portfolio • It was imperative that the Financial Advisor was kept up to date on the status of each client’s policy • I was later entrusted with urgent pipeline chasers by the Head of UK Operations. These would be older and more difficult policies which required immediate attention. In order to complete these specific chasers, I set up my own internal filing system on an excel spreadsheet. I believe it is imperative to be organised at all times.

Holywood

• Answering emergency calls from tenants in sheltered dwellings • Using initiative to determine the case of an emergency / accidental call and taking appropriate action • Working closely with the emergency services, ie, PSNI, Fire Brigade and Ambulance • Providing reassurance to tenants during anxiety calls • Programming emergency Lifeline units • Providing remote access to authorized personnel at door entry requests • Answering calls and requests from various Housing Associations across Northern and Southern Ireland

Belfast / Manchester

• I started my role within the Expedia as a Customer Services agent at GEM in Belfast. In September 2010 - I TUPE'd to SitelThe Expedia.co.uk contract moved from GEM (previous employer-see below) to Sitel UK Ltd. Within this move, I assisted in the handover of work and setting up of new travel processes and procedures. • Within this role, I was required to work from home and travel to Sitel every 6-8 weeks. Working from home required me to operate with autonomy.• Managing and distributing the case-load amongst the Priority Complaints Team so as to ensure cases were handled efficiently within the pre-determined timeframe. • Taking lead on the investigation and analysis of priority and potentially high profile escalated complaints from numerous sources, such as Small Claims Court, Social Network sources, PR agencies and Expedia Head office letters addressed to various named Executives and Directors. • Investigating and researching each complaint in line with company policy and in a timely manner. • Participating in conference calls with Senior Expedia Management to discuss possible avenues of restitution and the areas that caused the initial error. • Taking ownership of every priority complaint and resolving the issues with the client (internal and external), while providing feedback to Expedia Management • Negotiating and calculating compensation levels based on understanding of the complaint • Adhering to specific deadlines and timeframes based on the urgency and priority of each complaint. • Identifying service issues and reporting my findings back to Expedia and Sitel Management with possible solutions, such as retraining or refresher courses on the relevant area(s) causing concern. • Book travel for Senior Management and Priority Customers • Proofread and authorise press releases before responding to a journalist • Prepare and distribute documentation to customers, including legal documents, written letters and booked itineraries

Btec National Diploma, Dance, Distinction

Gcse, Communication And Media Studies

Activities and Societies: Senior member of the school competition dance team - competing in Rock Challenge and becoming National champions.