Niketa Kulkarni Email and Phone Number

Mini Home Bakery- Increased user engagement by redesigning the website and implementing a new user journey.- Revamped the gallery and contact page, reducing the frequency of misdirected customers by 10%.- Conducted virtual usability testing with 10 users to help improve designs.- Worked on prototyping and wireframes to present to the client.- Developed design systems from scratch, including color palette and typography.

- Redesigned the onboarding flow to increase subscribed users and reduce pain point in onboarding flow and sign up drop-offs. - Conducted usability testing on the designs to evaluate the task completion rate.- Developed and executed compelling landing pages tailored for email campaigns, ensuring optimal user experience and conversion rates.- Conducted competitive research to analyze key areas where onboarding of users could be improved- Streamlined the ‘invite a friend’ flow of the app by designing a clear user flow reducing the number of confused users

Work with the product and design team to build test scenarios for existing and new features.Recommended changes to the product team to improve the product quality and user flow.Work on replicating and prioritizing customer issues before passing it on to the engineering team.Test various APK versions for the Android app on a regular basis.Perform feature, regression and sanity testing on the web app on a daily basis to look for any anomalies before and after release.Validated backend data stores using SQL.

Track incoming customer requests and perform ad-hoc analysis, write queries to extract data and implement new engine rules to resolve issues while maintaining established SLAsTest customer facing APIsUse JIRA and Salesforce to keep track of issues/cases, coordinate between the development, data and sales teams to gather all necessary information and make sure things get prioritized and escalated as appropriateBe the face of the company with customers and maintain a high satisfaction indexMaintain, document and report on case statuses to higher management

Used software Nuvi and CubeYou to extract social feeds of brand and derive the performance of a brand in various classes like health. Performed Sentiment Analysis on the Data that was fetched from Nuvi to gain customer insights Used Nuvi for keyword spotting and lexical affinity to be passed on to the marketing team.

Developed enterprise web applications for the Trinidad and Tobago GovernmentCollaborated with product management team and managers to design the workflow for better user experienceBuilt databases and table structures by writing queries in MySQL for web applicationsDefined test scenarios and wrote detailed test cases for featuresWorked with crossfunctional teams to prioritize requirements and define MVP