Design and delivery of critical projects• Digital Strategy • ICT Master Planning• Programme Delivery• Technology Sourcing • Major Events• Technology Operations• Digital Infrastructure

Head of Business Analysis Operations (UK). My focus was on facilitating market operation strategies, forecasting, managing revenue targets, budgeting, business P&Ls, and project managing strategic growth initiatives.My responsibilities included:• Collaborating with the global leadership team to understand the organisations long-term needs.• Formulating short-term business plans to drive fiscal year decisions and ongoing operational activities.• Establishing and enhancing operational processes and protocols.• Forecasting and reporting on utilisation, field revenue, and profitability.• Inspecting and monitoring market operational targets and objectives.• Forecasting and managing project and role demand while maintaining a balance between full-time employees and contractors.• Managing associated revenue forecasts and targets.• Monitoring expenditures and costs against budgets.• Overseeing the Service Delivery layer for account and project risk management.• Making final hiring decisions for Business Analysts, Project Managers, and PMO Managers.• Supporting the identification and resolution of account risks and issues.• Driving improvement in processes, methodologies, and tools across accounts.• Developing and maintaining relationships with existing and potential clients.

Service Delivery Manager / Lead Business Analyst at The North Highland Company UK, a global consulting firm. My role was to shape high-performance delivery teams through effective coaching and mentoring of business analysts.My responsibilities included adopting new industry practices to stay ahead in business analysis, ensuring North Highland sustained strong client partnerships.Primary expertise included:• Project management for business change initiatives.• Designing and implementing BA community of practice (Centre of Excellence). • Leading high-performance teams to achieve client delivery objectives.• Conducting business analysis for software implementation and process improvement.• Designing and implementing meaningful business change.• Managing offshore software delivery.• Planning and executing business growth initiatives.

Lead Business Analyst at BSG (Business Systems Group), a consulting firm in London and South Africa. I contributed to projects within three of South Africa’s top banks and global financial institutions in London. My experience spanned:• Project management• System implementations, design, and enhancement• Process design• Data migration• System integration• Reporting• Reconciliation• People change management