Nik Hida Email & Phone Number

Melbourne, Australia

As a versatile and results-driven professional, I have led and delivered numerous high-impact projects and programs across various industries, including telecommunications, energy, aviation, and retail. My journey spans roles as a Program and Project Delivery Lead, Digital Strategy Lead, Scrum Master, Agile Marketing Coach, Innovation Team Lead, and Product Owner.

Melbourne, Australia

Melbourne, Australia

Led end-to-end engagements in diverse digital agile projects for prominent retail clients like Adairs and Tefal, encompassing strategic planning, proposal, seamless implementation, and robust post-support. Project spectrum spans ecommerce, content management systems, business applications, and dynamic digital marketing campaigns.

Melbourne, Australia

Orchestrated GM Holden Ltd’s sales and aftersales marketing campaigns for Holden Australia, Holden New Zealand and Opel Australia. Also developed CRM strategies supported by insights for the dealer network to streamline customer communications delivered using various platforms (such as web, EDMs, DMs and mobile) and managed campaigns (both demand based and tactical) across vendors. In addition to being the main point of contact with regards to the Dealer Marketing Portal, I also carried out business analysis, project management and training for projects related to enhancements and updates to the portal, to help dealers drive further retention and revenue using data driven insights.

Malaysia

Worked with the Founder to establish Malaysia's first and leading online experience gifting retailer. What started from a dining table of 2 people, turned into a company that grew to 12 full time employees, 300 to 1000 over experiences offered and delivered over 70,250 experiences to customers both corporate and retail within 4 years. Each day is different and during the first year, in addition to running day to day business operations, I also had to be involved in every aspect of the business including making the deliveries, being the key HR person, product testing as well as customer service attending to customer enquiries and sales calls

Kuala Lumpur, Malaysia

Worked for clients such as Unilever, Volvo, Malaysia Airlines and Colgate Palmolive to:- Develop and project manage integrated online media campaigns (from creative concept development to campaign management) through various channels (e.g., online ads, email campaigns, social, SEM, and microsites) that met set KPIs.- Project manage the development of campaign specific websites / microsites.- Analyse and measure performance of digital ads and SEO/SEM marketing campaigns and prepared post analysis campaign reports.

Kuala Lumpur, Malaysia

- ICT Strategic Planner: Led business team to align ICT with public sector priorities, focusing on Information Management Strategies and crafting strategic action plans.- Process Alignment Expert: Conducted workshops and interviews across functional areas (Sales, Marketing, Accounting, Billing, Support) to assess current and future states, ensuring organisational alignment.- Project Management Office Coordinator: Maintained and updated project reports, schedules, and issue logs within a PMO team.

Malaysia

Worked closely with the Account Director to manage the digital account of one of Malaysia's leading telecommunications company, with the following key responsibilities:- Proposed best possible solutions and innovative ideas to address the client's online and other new media needs; to complement traditional marketing activities.- Directed the creation of digital marketing tools and steering the execution of online marketing programs.- Analysed and measured performance of online clients’ marketing activities and websites and prepared post analysis campaign report.