Nikhil Arora Email & Phone Number

Toronto, Ontario, Canada

Mumbai Area, India

• Led a cross functional/technical team of 20 members working on developing and maintaining applications using Waterfall & Agile SDLC models• Prepare & manage Project estimates, project scheduling, budgeting, and release planning• Scrum master for spare parts application and facilitating Daily Scrum, Sprint Planning, Retrospective and Sprint Reviews• Manage Project estimates, timelines, tasks, and development with both internal and customer teams• Analyzing, documenting, validating & prioritizing requirements, and during the design phase coordinating with stakeholders• Involved in coding, testing, reviews, code walk-throughs and in fine tuning the programs to ensure quality with project releases/deployments

Mumbai Area, India

• Managed over USD 1 million projects portfolio involving two BFSI development projects with accountability for 17-member team for a major bank in EMEA region• Developed SOWs/Work Orders, Project Plans, Project Estimations and Project Costing• Acted as Scrum Master to 2 different sized teams on multiple projects Coached new SM and facilitated sprint planning & retrospective meetings to deliver quality output• Established and Implemented processes, such as project governance reviews/audits, CR & Defects Tracking, productivity improvement,onboarding/off-boarding resources

Gurgaon, India

• Team Lead – leading teams from last 4 years, with team size varying from 3 to 16• Liaising with client & other stakeholders for Software requirements gathering & clarification, preparing Business requirements document, functional design document & technical deign document• Following Software Development Lifecycle(SDLC) and developing software applications using Java, SQL & Unix programming languages in compliance with the coding/quality standards• Immediate responsibilities included - team management, client/customer engagement and performance evaluations• Also did requirements gathering and effort estimation• Liaised with Third party vendors(such as eBiz, CBDT, gupshup) for integrating services with external interfaces• Incident & Problem management by performing maintenance and support of existing production applications by resolving code & database related issues/bugs along with adhering to business SLAs and guidelines

Pune Area, India

• Incident and Problem Management for BSS applications (CRM, ordering, billing) catering to commercial users of Belgium based Client• Led the B2B order management application team from client’s office in Belgium, providing resolution of critical system outages to keep production systems up 24x7• Designed and implemented batches to consolidate network resources under a companywide central network inventory• Organized scrum meetings and weekly client status calls to ensure timely and defect free delivery of production problems• Implemented Change requests, developed report based utilities to automate daily tasks and resolved critical Production Issues

Belgium

Technical SPOC for Production Outages, Optimizations of Oracle Application servers & Architectural improvement of production problems for increasing stability and performance.

Pune Area, India

Master Of Business Administration (M.B.A.), Information Management

Activities and Societies: Coordinator for Alumni Committee and 'CoPal' activities : arranging sessions for sharing & knowledge enhancing.

B.Tech, Information Technology

Activities and Societies: Won several Inter-college Robotics Events