Nikhil Bahirshet Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Successfully implemented a new project management initiative for distributing and collecting Customer Experience surveys, resulting in improved data collection and analysis.• Utilized exceptional change management skills to identify key issue areas within processes resulting in poor customer feedback, developing and implementing strategic action plans to drive process improvements and enhance overall customer satisfaction.• Leveraged strong presentation and training skills to update processing guidelines, conducting workshops and case studies to raise awareness and facilitate skill development, resulting in improved team performance and operational efficiency.• Applied proactive approach in seeking automation solutions to reduce human error, optimizing processes, and enhancing overall productivity.• Proven track record of exceptional interpersonal and networking skills, effectively liaising with clients, senior management, and stakeholders across various geographies.

• Successfully managed a team of 35+ Underwriters across USA and India, ensuring timely review of deals and documents within business Service Level Agreements (SLAs).• Implemented continuous process improvements to drive higher efficiency and streamline operations, resulting in improved underwriting accuracy and productivity.• Fostered a positive team environment and maintained high team morale through effective team building exercises and recognition programs.

• Played a key role in establishing and fine-tuning a new process to facilitate credit decision-making for mortgage underwriters.• Achieved overall process, cost, and time efficiency for the organization and clients, directly impacting revenue and enhancing customer satisfaction.• Implemented effective measures to ensure smooth workflow and collaboration between teams, resulting in improved operational outcomes.

Business Management

Mba, Finance, General, Distinction

Fsco Approved Mortgage Agent Course, Real Estate

Masters In Marketing Management, Marketing, Distinction

Bachelor Of Commerce - Bcom, Accounting And Finance, First Class