• Managing project plans and resource allocation via various tools like IManage• Managing administrative tasks for a team of 50+ resources.• Monitoring production and quality to client/ stakeholder/sponsor standards• Reporting on project progress, offering viable solutions and opportunities as they arise• Managing resources to make sure the schedule is on track• Portfolio management• Leading meetings and setting expectations for the project team• Maintaining project… Show more • Managing project plans and resource allocation via various tools like IManage• Managing administrative tasks for a team of 50+ resources.• Monitoring production and quality to client/ stakeholder/sponsor standards• Reporting on project progress, offering viable solutions and opportunities as they arise• Managing resources to make sure the schedule is on track• Portfolio management• Leading meetings and setting expectations for the project team• Maintaining project budget• Reporting on projects and portfolios Competencies Show less

In this short project, collaborated closely with the database squad to curate and update Tivo's internal database in Spanish and Portuguese, crafting an enchanting tapestry that elevates the TV-watching journey for Tivo's cherished patrons, rendering it seamless and sublime.

• Assisted LinkedIn members of Europe and Latin America. • Helped in updating the self-help portal in Portuguese and Spanish• Researched and resolved product-related requests and customer inquiries.• Ensured that new Linkedin members are familiar with the site navigation and business tools that would impact their ability to manage their personal branding, online presence, and businesses.• Provided feedback to UX and development team regarding necessary changes and updates… Show more • Assisted LinkedIn members of Europe and Latin America. • Helped in updating the self-help portal in Portuguese and Spanish• Researched and resolved product-related requests and customer inquiries.• Ensured that new Linkedin members are familiar with the site navigation and business tools that would impact their ability to manage their personal branding, online presence, and businesses.• Provided feedback to UX and development team regarding necessary changes and updates (including bugs, technical glitches, navigation issues, and functionality).• Helped in interviewing, hiring, providing KT, and supporting on floor, the new language consultants joining the team Show less

• Managed technical interpretation for Portuguese clients at Oracle, addressing issues in Oracle database modules like internet expenses and finance.• Communicated with clients via phone, email, and chat, documenting and translating issues, and escalating complex cases to the tier 2 team.• Collaborated with a multinational team to provide effective solutions, enhancing client satisfaction and problem resolution.

• Managed the Kindle operations team at Amazon, overseeing the preparation of Kindle-compatible e-books in Portuguese.• Conducted scanning, editing, proofreading, and auditing of digitalized book content, ensuring accuracy and quality.• Translated user manuals and instructions for Kindle readers, contributing to a seamless user experience.

• Ensured linguistic compliance and grammatical accuracy in interactions with Italian customers at exëvo.• Translated documents and questionnaires from English to Italian for effective communication.• Contributed to the Language Quality Auditing team while pursuing studies, gaining valuable cross-cultural communication skills.