• 2+ years of experience as certified Salesforce Administrator. • 3+ years of experience as Business analyst • Experience in Configuration, Customization and Support of Salesforce.com CRM.• Experience in creating custom objects, fields, formulas, page layouts, list views, Validation and Workflow rules, Approval Process.• Handful of experience in user management like profile creation, role hierarchy, permission sets and public groups.• Experience in Salesforce reporting and SFDC dashboards.to monitor data quality.• Experience in ETL tools like Apex Data Loader• Experience and understanding of software development methodologies such as Software Development Life Cycle (SDLC), Waterfall, Agile. • Experience in business client interaction, preparing business functional documents and business requirement documents.• Strong experience in conversion of Business Requirements in to Functional Requirements