Motivated IT Professional with over 3 years of experience in Desktop Support Engineering, seeking a challenging role in Technical support and Networking skills. Proven ability to provide effective technical support, troubleshoot real-time issues, and collaborateacross teams.Eager to leverage skills in cloud technologies and networking for organizational success.

Provided advanced technical support for O365, Exchange, SharePoint, Intune, Teams, and associated cloud products, ensuring seamless operation and user satisfaction.Documented technical procedures, troubleshooting steps, and knowledge base articles to facilitate knowledge sharing and continuous improvement.We have provided support for dial and sharing screen on zoom meeting, Webex and MS Teams meetings as per the user request.We have checking health of BOD and EOD of Live and test market server on daily basis.Monitoring CPU utilisation of live and Test market servers.

Ensured resolution and updates of incidents within SLA, communicated updates for critical cases, and maintained a knowledge base with provided solutions.Utilized real-time troubleshooting expertise to resolve critical desktop and networking challenges. Proficiently assembled and disassembled computers, ensuring smooth operation and minimizing down- time On.Co-ordinate with vendor for hardware related issue and procurement of IT assets.