Managed project virtually for Government client to enhance grant application process. Analysed client briefs, pinpointing critical project priorities and employing data from various sources to inform web page modifications. Co-ordinated resolution of project issues, advising client on prioritisation of long-term strategic initiatives. Developed and executed project plans, including user journey redesign and outcome analysis, ensuring meticulous error resolution and impact assessment.● Identified and prioritised crucial project elements by reviewing and analysing client briefs.● Completed detailed job simulation that resulted in actionable insights for improving hypothetical Government client's grant application process.● Directed web page alterations based on the analysis of diverse data sets, enhancing user experience and functionality.● Executed series of critical tasks, including setting project priorities, planning, user journey redesign, and comprehensive outcome analysis, to drive project success.

During my tenure as Senior Programme Management Consultant, I spearheaded cross-functional teams at Costco to pilot and expand new business lines that enhanced customer experiences both online and in-store, contributing to improved membership rates. I leveraged Agile methodologies to streamline processes, including automating approvals and minimising paperwork. I conducted data analysis for forecasting and reporting, which supported strategic and operational planning. I managed programme risks and dependencies, ensuring seamless execution and alignment with business objectives. I directed resource planning and designed solutions to meet customer requirements, facilitating rapid bug fixes at the activity level using Agile practices. Additionally, I initiated and delivered consultancy services that drove revenue growth and business impact whilst managing project profit and loss within Agile frameworks to maintain budget compliance.The values I have driven during this role include the following:- Activated projects worth $3.65M for key accounts, ensuring on-time delivery and exceeding client expectations.- Mentored employees in Agile practices, integrating them into the organisation's culture and equipping them with the skills needed for success.- Engineered solutions that optimised the client's supply chain, reducing costs by 15% and contributing to overall programme success.- Enhanced customer satisfaction by 10% by improving response times through the implementation of Agile and Lean frameworks.- Catalysed a 20% month-over-month improvement in customer experience, resulting in increased membership subscriptions.

During this role, I orchestrated automation and digital transformation initiatives across key business processes, driving efficiency and innovation. I partnered with business and sales teams to create and implement cutting-edge programmes, guiding cross-functional teams to ensure the successful deployment of migration, modernisation, and native system builds. I emphasised strategic planning, timeline adherence, and resource allocation to achieve seamless execution. I led change management efforts, promoting organisational adoption of new business directions and facilitating training for sales and customer service teams to maximise system utilisation.The values I have driven during this role include the following:- Secured a 10% higher employee retention rate year-over-year compared to the company's overall average.- Oversaw User Acceptance Testing (UAT) for multiple projects, ensuring defect-free product releases.- Realised a 20% surge in quarter-on-quarter performance improvement across all project performance metrics.- Achieved a 25% higher customer satisfaction (CSAT) score across the entire programme portfolio, reflecting superior service delivery.- Directed a team of developers to enhance remote work capabilities through the successful delivery of proof of concept and implementation of solutions for Web Workflow App, Azure.

During this role, I cultivated strong relationships with senior executives and project managers, effectively communicating programme advancements and proactively addressing potential concerns. I established risk management strategies to protect programme outcomes and maintained oversight of project profit and loss responsibilities. I worked closely with the PMO to improve adherence to methodologies, contributing to the refinement of project management practices and tools.The values I have driven during this role include the following:- Enhanced customer lifetime value by 15% through the development of customised success plans.- Accelerated time-to-value for new customers by 35% by streamlining onboarding and training processes.- Attained a 90% customer renewal rate by proactively managing customer health and efficiently resolving issues.- Spearheaded fundraising strategies for the British Heart Foundation, strengthening research and treatment efforts for cardiovascular disease.- Unearthed new sales opportunities by facilitating client briefings and approvals, and conducting cost analysis in collaboration with functional teams.