Nikhil Gupta Email & Phone Number

Managed project virtually for Government client to enhance grant application process. Analysed client briefs, pinpointing critical project priorities and employing data from various sources to inform web page modifications. Co-ordinated resolution of project issues, advising client on prioritisation of long-term strategic initiatives. Developed and executed project plans, including user journey redesign and outcome analysis, ensuring meticulous error resolution and impact assessment.● Identified and prioritised crucial project elements by reviewing and analysing client briefs.● Completed detailed job simulation that resulted in actionable insights for improving hypothetical Government client's grant application process.● Directed web page alterations based on the analysis of diverse data sets, enhancing user experience and functionality.● Executed series of critical tasks, including setting project priorities, planning, user journey redesign, and comprehensive outcome analysis, to drive project success.

Sunbury-On-Thames, England, United Kingdom

During my tenure as Senior Programme Management Consultant, I spearheaded cross-functional teams at Costco to pilot and expand new business lines that enhanced customer experiences both online and in-store, contributing to improved membership rates. I leveraged Agile methodologies to streamline processes, including automating approvals and minimising paperwork. I conducted data analysis for forecasting and reporting, which supported strategic and operational planning. I managed programme risks and dependencies, ensuring seamless execution and alignment with business objectives. I directed resource planning and designed solutions to meet customer requirements, facilitating rapid bug fixes at the activity level using Agile practices. Additionally, I initiated and delivered consultancy services that drove revenue growth and business impact whilst managing project profit and loss within Agile frameworks to maintain budget compliance.The values I have driven during this role include the following:- Activated projects worth $3.65M for key accounts, ensuring on-time delivery and exceeding client expectations.- Mentored employees in Agile practices, integrating them into the organisation's culture and equipping them with the skills needed for success.- Engineered solutions that optimised the client's supply chain, reducing costs by 15% and contributing to overall programme success.- Enhanced customer satisfaction by 10% by improving response times through the implementation of Agile and Lean frameworks.- Catalysed a 20% month-over-month improvement in customer experience, resulting in increased membership subscriptions.

During this role, I orchestrated automation and digital transformation initiatives across key business processes, driving efficiency and innovation. I partnered with business and sales teams to create and implement cutting-edge programmes, guiding cross-functional teams to ensure the successful deployment of migration, modernisation, and native system builds. I emphasised strategic planning, timeline adherence, and resource allocation to achieve seamless execution. I led change management efforts, promoting organisational adoption of new business directions and facilitating training for sales and customer service teams to maximise system utilisation.The values I have driven during this role include the following:- Secured a 10% higher employee retention rate year-over-year compared to the company's overall average.- Oversaw User Acceptance Testing (UAT) for multiple projects, ensuring defect-free product releases.- Realised a 20% surge in quarter-on-quarter performance improvement across all project performance metrics.- Achieved a 25% higher customer satisfaction (CSAT) score across the entire programme portfolio, reflecting superior service delivery.- Directed a team of developers to enhance remote work capabilities through the successful delivery of proof of concept and implementation of solutions for Web Workflow App, Azure.

During this role, I cultivated strong relationships with senior executives and project managers, effectively communicating programme advancements and proactively addressing potential concerns. I established risk management strategies to protect programme outcomes and maintained oversight of project profit and loss responsibilities. I worked closely with the PMO to improve adherence to methodologies, contributing to the refinement of project management practices and tools.The values I have driven during this role include the following:- Enhanced customer lifetime value by 15% through the development of customised success plans.- Accelerated time-to-value for new customers by 35% by streamlining onboarding and training processes.- Attained a 90% customer renewal rate by proactively managing customer health and efficiently resolving issues.- Spearheaded fundraising strategies for the British Heart Foundation, strengthening research and treatment efforts for cardiovascular disease.- Unearthed new sales opportunities by facilitating client briefings and approvals, and conducting cost analysis in collaboration with functional teams.

Master'S Degree, Business Technology Consulting

Information Technology Project Management

Master Of Business Administration - Mba, International Business

Under-Graduation, Bachelor'S Degree, Computer Application (Bca), First Division