Nikhil Jayakar Email & Phone Number

Thane

Thane

At Progist Solutions, my responsibilities include:1. Client Onboarding: Ensure smoothonboarding for new customers, guiding them through the platform features and addressing any initial concerns.2.Relationship Management: Build strongrelationships with clients, understanding their needs, and acting as a primary point of contact for inquiries or issues.3. Product Knowledge: Develop expertise in Progist Solutions products and services to effectively communicate their value and assist customers in optimizing their use.4. Issue Resolution: Address and resolve customer concerns, collaborating with internal teams to find solutions and ensure customer satisfaction.5. Feedback Collection: Gather feedback from customers to identify areas for improvement and share insights with the product and development teams.6. Renewals and Upsells: Work on customer retention by managing subscription renewals and identifying opportunities for upselling additional services.7. Training and Support: Provide training resources and support materials to help customers maximize the benefits of Progist Solutions.8. Customer Advocacy: Encourage satisfied customers to become advocates, potentially participating in case studies, testimonials, or referrals.9. Data Analysis: Utilize data and analytics to monitor customer usage patterns, identify trends, and proactively address potential issues.10. Collaboration: Collaborate with sales, marketing, and product teams to align customer success strategies with overall company goals.

Vasai, Maharashtra, India