Nikhil K Email and Phone Number
I am a seasoned ServiceNow Engineer with over 9 years of experience specializing in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). My expertise lies in designing and implementing enterprise-wide monitoring strategies, focusing on observability, event management, and predictive analytics to optimize IT operations across multi-cloud platforms.I excel in leveraging AI and machine learning to automate incident detection, diagnosis, and resolution, significantly enhancing operational efficiency and system reliability. With deep experience in ScienceLogic 1 and ServiceNow ITOM, I am skilled in integrating best-in-class monitoring tools and platforms to deliver real-time infrastructure visibility and AIOps-driven solutions.My collaborative approach enables me to align IT objectives with business goals while providing clear communication between technical and non-technical stakeholders. I am passionate about continuous improvement, developing innovative solutions that exceed expectations, and driving value for large-scale, complex environments.
Gap Inc.
View- Website:
- gapinc.com
- Employees:
- 59139
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Senior Servicenow DeveloperGap Inc. Oct 2022 - PresentUnited StatesAt Gap INC, I lead the development and implementation of a comprehensive monitoring strategy across multi-cloud platforms, utilizing ServiceNow ITOM and ScienceLogic 1 to enhance real-time infrastructure visibility and automate incident management. I leverage AI and machine learning to implement predictive analytics, reducing incident response times by 30%. I collaborate with cross-functional IT teams to align observability objectives with business goals, manage integration of monitoring tools, and define SLAs and KPIs for performance tracking. I also provide training and support to end-users to optimize the adoption of new tools and systems.
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Senior Servicenow DeveloperWells Fargo Jul 2021 - Oct 2022San Francisco, California, United StatesAt Wells Fargo, I was responsible for leading the implementation of ServiceNow ITOM and ITSM, improving event management and incident response by 25%. I developed workflows using ServiceNow Flow Designer to automate business processes, integrated REST and SOAP APIs for real-time data synchronization, and ensured data security by configuring Access Control Lists (ACLs). I collaborated with internal teams to evaluate monitoring tools and align them with AIOps strategies for enhanced system observability and efficiency. -
Servicenow DeveloperApex Covantage Sep 2016 - Dec 2019Hyderabad, Telangana, IndiaIn my role at Apex CoVantage, I administered and enhanced ServiceNow ITOM modules, improving infrastructure visibility and automating incident and problem management workflows. By integrating ScienceLogic 1 with ServiceNow, I streamlined operational processes and improved event management efficiency by 20%. I conducted system audits to ensure compliance with ITIL standards, collaborated with teams to implement custom solutions, and supported cross-functional teams during deployments. -
Servicenow DeveloperKpmg India Jun 2013 - Aug 2016Bengaluru, Karnataka, IndiaAt KPMG, I played a key role in deploying and customizing ServiceNow ITSM and ITOM modules to streamline service delivery and improve incident and problem management processes. I developed automated workflows leveraging AI-driven tools to enhance system availability and reduce incident escalation rates. I also integrated ServiceNow with various enterprise platforms, improving data exchange, and ensuring compliance with ITIL best practices.
Nikhil K Education Details
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Computer Science -
Computer Science
Frequently Asked Questions about Nikhil K
What company does Nikhil K work for?
Nikhil K works for Gap Inc.
What is Nikhil K's role at the current company?
Nikhil K's current role is Experienced ServiceNow Engineer | HRSD, ITOM, ITBM, ITAM, SECOPS Specialist | Workflow Automation | Custom App Development.
What schools did Nikhil K attend?
Nikhil K attended California State University, Long Beach, Kl University.
Who are Nikhil K's colleagues?
Nikhil K's colleagues are Anthony Marino, Jada Martin, Zachary Shingler, Lpq, Zen Ban, Michelle Harris, Maurice Avery, Stephanie Mccain.
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