Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.Develop open and effective channels of communication with each client that can be employed by other departments as well.Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.Encourage revenue growth by inspiring clients to purchase accessories and additional services.Become the reliable point of contact for each customer that is required to establish a strong business relationship.

Provide outstanding services and ensure client satisfaction.Participate in client development and retention programs.Deliver product trainings and presentations to clients.Address client inquiries about products and services in a timely fashion.Identify new business opportunities with client contacts.Analyze client concerns and work with other teams to provide immediate resolutions.Develop process improvements to achieve service goals.Maintain a database of current and prospective client informationOrganize regular client meetings and teleconferences to strengthen client relationships.Obtain client feedbacks and make recommendations to meet or exceed client needs.Log and track all customer calls.Generate client service reports for management.Develop best practices to improve service quality and productivity.Notify customers about new product developments and enhancements.Stay up-to-date about company products and services.

Supports team manager and performs management duties when manager is absent or out of officeManages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Assists management with hiring processes and new team member training.Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.Communicates deadlines and sales goals to team members.Develops strategies to promote team member adherence to company regulations and performance goals.Conducts team meetings to update members on best practices and continuing expectations.Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.Ensures company brand materials and physical working spaces meet and exceed company presentation standards.Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business. Preparation of presentations about the products or services with all their values for the usage of the sales department. Creation of marketing concepts. Coordination and organization of demand generating activities like tradeshows, company events or customer workshops. Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands.