Nikhil Kumar Email & Phone Number

Bengaluru, Ka, In

Toronto

•Managed a portfolio of high-value accounts, achieving a 95% customer satisfaction rate by implementing safety solutions using 911-ERS, EGW, and Safety Shield protocols.•Acted as a trusted advisor for procurement best practices, generating renewal quotes and invoices, maintaining data integrity, and ensuring accurate reporting, billings, and revenue recognition.•Cultivated relationships with key stakeholders at AT&T, Verizon, and other accounts, reducing billing inaccuracies by 30% and enhancing client trust and loyalty.•Led cross-functional collaboration with sales, finance, and deployment teams, supporting new product offerings and resolving customer disputes to protect key relationships.•Championed process optimization, increasing onboarding efficiency by 50% and improving KPI tracking accuracy, resulting in a 10% growth in customer success metrics.•Implemented a Salesforce work queue, streamlining the intake and processing of billing requests, and improved historical data tracking for better decision-making.Highlights•Reduced the risk of missed SLAs, customer disputes, process issues, and missed emails by having a central repository and better historical data tracking for billing requests.•Implemented a work queue within Salesforce to streamline and consolidate the intake and processing of billing requests for all products and services.

Bengaluru, Karnataka, India

•Managed 50+ key accounts, leading to a 30% enhancement in customer satisfaction. Successfully resolved over 200 complex customer issues per quarter, contributing to revenue protection and growth.•Collaborated with sales teams to validate purchase order requests, improving the renewal process and driving revenue growth through efficient order management.•Planned and implemented new processes and re-designed existing ones to improve efficiency and quality, contributing to a 15% increase in overall productivity.•Trained new hires, conducted quality audits, and maintained 100% accuracy in order processing, significantly reducing error rates.

Bengaluru, Karnataka, India

•Managed a database of over 1,000 accounts, ensuring data integrity and conducting UAT testing.•Generated 50+ customized quotes weekly in the CPQ system, supporting customer decision-making and sales processes.•Worked closely with regional groups and distributors on global deals, ensuring compliance with regional requirements and contracts.•Authored process documents and trained new hires, improving team efficiency by 30%.Highlight•Received recognition from different LOB managers and stakeholders for excellent performance in resolving requests with accuracy and TAT.

Postgraduate Degree, Project Management, Honours

Postgraduate Degree, Logistics, Materials, And Supply Chain Management

Bachelor’S Degree (Global), Business/Commerce, Global Course

Activities and Societies: Photography, Reading Books, Voluntary Services, & Various Activities.

Associate’S Degree, Business/Commerce, General

Activities and Societies: Photography, Reading Books, Writing Short Stories, Playing games.I did my pre-university in Deeksha Jnana.

High School, Secondary And Higher Education, Class 7 - 10

Activities and Societies: First Aid Team, Photography, & Various other activities.