Nikhil Marella Email & Phone Number

Greater Toronto Area, Canada

Toronto, Ontario, Canada

• Used Active Directory to manage user accounts, including creating, modifying, and deleting user profiles. Handled permissions, reset passwords, and managed group policies to ensure secure and efficient access to network resources• Worked with both Office 365 and Google Workspace environments, managing user accounts, configuring settings, and troubleshooting issues across platforms. Ensured seamless integration and functionality, providing support for email, collaboration tools, and… Show more • Used Active Directory to manage user accounts, including creating, modifying, and deleting user profiles. Handled permissions, reset passwords, and managed group policies to ensure secure and efficient access to network resources• Worked with both Office 365 and Google Workspace environments, managing user accounts, configuring settings, and troubleshooting issues across platforms. Ensured seamless integration and functionality, providing support for email, collaboration tools, and productivity applications in each environment.• Implemented ticketing system to streamline ticket management, making it easier to track and prioritize user requests. The system enhanced efficiency in resolving issues by organizing tickets, improving response times, and providing clear insights into support workflows.• Managed inventory for assets by tracking hardware and software resources, ensuring accurate records of equipment allocation and usage. I conducted regular audits, coordinated asset procurement and disposal, and maintained up-to-date inventory databases to support efficient operations and resource management. Show less

Toronto, Ontario, Canada

Provided timely support for users dealing with issues pertaining to their iOS/MacOS devicesCoordinated repairs for Apple products by diagnosing issues, arranging repair services, and managing the logistics of shipping and handling. I ensured timely and efficient repair processes, keeping users informed throughout to minimize downtime and maximize satisfaction.Consistently achieved excellent KPI metrics by delivering timely resolutions, maintaining high customer satisfaction, and… Show more Provided timely support for users dealing with issues pertaining to their iOS/MacOS devicesCoordinated repairs for Apple products by diagnosing issues, arranging repair services, and managing the logistics of shipping and handling. I ensured timely and efficient repair processes, keeping users informed throughout to minimize downtime and maximize satisfaction.Consistently achieved excellent KPI metrics by delivering timely resolutions, maintaining high customer satisfaction, and effectively managing support requests. Show less

Toronto, Ontario, Canada

Informed Scotiabank members about credit offers and line of credit increases. Explained the benefits, answered questions, and ensured clients were aware of their options to help them make informed financial decisions.Prevented fraud by providing guidance on recognizing suspicious activity, securing user accounts, and utilizing fraud prevention tools effectively.